Senior Low Voltage Field Services Technician

About the role

The Senior Field Services Technician is responsible for leading complex installations, servicing, and troubleshooting of security cameras, access control systems, and alarm systems. This role requires a high level of technical expertise, hands-on problem-solving, and the ability to mentor junior technicians. As a key technical resource, the Senior Technician will act as an escalation point for field challenges, ensure all work meets industry standards and company SOPs/SOGs, and collaborate with project managers to align technical deliverables with business goals. This position reports to the Field Services Supervisor and indirectly to the Field Services Manager.

Responsibilities

• Lead complex installations, programming, and testing of security cameras, access control systems, and security infrastructure
• Troubleshoot and resolve advanced technical issues, ensuring minimal downtime for customers
• Ensure all installations meet quality standards, comply with industry best practices, and follow company SOPs and SOGs
• Perform system testing and validation, verifying proper functionality of hardware and software integrations
• Provide technical training and mentorship to Field Services Technicians I & II
• Act as an on-site lead for critical projects, ensuring smooth execution and high-quality outcomes
• Support the Field Services Supervisor by guiding junior technicians and reinforcing best practices
• Ensure all fieldwork is properly documented, including installation procedures, troubleshooting steps, and project notes
• Collaborate with supervisors and stakeholders to align technical deliverables with customer needs
• Follow safety guidelines and regulations, ensuring compliance on all job sites
• Assist in process improvement initiatives to enhance field efficiency and service delivery
• Act as a technical escalation point for troubleshooting and problem resolution
• Work directly with customers to ensure satisfaction with completed installations and service work
• Provide post-installation support, including system testing, configuration, and customer training

Requirements

Education

• High School Diploma or equivalent required
• Technical certifications in access control, security systems, or networking strongly preferred

Experience

• 4+ years of hands-on experience with security system installations, programming, and troubleshooting
• Expertise in access control, alarm systems, security cameras, and networking principles
• Strong ability to diagnose, repair, and configure complex security and IT systems

Technical Skills

• Experience with Programmable Logic Controllers and/or Door Operators (e.g. Camden Door Controls CX-33, BEA Sensors BR2-900, Allen-Bradley, Rockwell, etc.) strongly preferred
• Proficiency in access control software, IP-based security cameras, and low-voltage wiring
• Ability to read and interpret blueprints, wiring diagrams, and technical manuals
• Familiarity with project management and service ticketing software
• Strong understanding of IT networking and system integrations related to security infrastructure

Soft Skills & Leadership

• Excellent troubleshooting and problem-solving abilities in high-pressure situations
• Strong mentorship and leadership capabilities for supporting junior technicians
• Ability to work independently and as a team and serve as an on-site technical lead
• Strong communication skills for customer interactions and team collaboration

Certifications

• OSHA 30 Certification or equivalent safety training required
• BICSI II Copper Certification required
• Access control, security camera, or networking certifications preferred
• BICSI II Fiber Certification preferred

Key Performance Indicators

• Accuracy and quality of installations and configurations
• Mentorship effectiveness for junior technicians
• Successful resolution of advanced technical issues
• Customer satisfaction and minimal return visits for issues
• Efficiency in project execution and on-time completion
• Completion of various manufacturer certification(s) or training courses within 6 months
• Completion of BICSI II Fiber Certification within 12 months

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities
• 401(k) with company match

Pay

24.00–35.00+ per hour based on experience

Schedule

Full-Time

Location

Essington, PA