Senior Loss Prevention Manager

About the role

The Senior Loss Prevention Manager will own loss prevention, physical security, and crisis and resiliency planning across Sweetgreen's restaurants and support centers. Based onsite at the Los Angeles Support Center, this role sits on the Operations Services team and reports to the Senior Director of Risk + Safety.

Responsibilities

• Lead the camera and video investigations program, driving strategy to reduce shrink, theft, and fraud.
• Manage investigations into suspected internal and external theft, fraud, and policy violations, partnering with the People and Legal Teams on outcomes.
• Set and maintain physical security standards across restaurants and support centers, including access control, camera coverage, and alarms.
• Manage security vendors and guard services, and oversee incident response for events such as break-ins, theft, and workplace violence.
• Build and maintain crisis response, business continuity, and resiliency plans, serving as a lead responder during active crises and coordinating across Operations, Communications, People, and Legal.
• Manage loss prevention, security, and investigations against service expectations and budget, and support the annual insurance renewal with loss and incident data.
• Maintain incident data and reporting, produce trend dashboards for leadership, and ensure practices comply with federal, state, and local requirements across all jurisdictions.

Requirements

• 7+ years in loss prevention, physical security, or corporate security, ideally in multi-unit retail, restaurant, or hospitality.
• Working knowledge of loss prevention investigations, camera and exception-based reporting systems, and physical security standards.
• Experience managing security, investigations, or loss prevention vendors and guard services.
• Experience with crisis management or business continuity planning is a plus.
• Knowledge of multi-jurisdictional security and safety requirements.
• Relevant certifications (CPP, PCI, CFI, or similar) are a plus.

Qualifications

• A calm, decisive presence during active incidents, with the judgment to lead a response while keeping the right people informed.
• A prevention mindset, building the systems and training that stop incidents before they happen rather than only responding after the fact.
• Strong analytical fluency, able to read loss, incident, and security data and turn it into recommendations leadership can act on.
• Highly organized with strong follow-through, able to manage a broad, fast-moving portfolio and competing priorities.
• A clear, credible communicator who works well with field operators, executives, vendors, and law enforcement.
• Sound judgment about when to act within authority and when to escalate to Risk + Safety leadership.

Skills

• Strong analytical skills.
• Effective communication and collaboration abilities.
• Ability to manage multiple priorities and respond calmly under pressure.
• Knowledge of relevant security and safety regulations.

Benefits

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Pay

Starting salary range based on experience: $103,000—$147,000 USD

Schedule

Based onsite at the Los Angeles Support Center