Senior Logistics Technician

Overview

As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This role offers the chance to demonstrate expertise in standard processes and procedures for Inventory & Asset Management while mentoring peer technicians to accelerate career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services such as Bing, Office 365, Xbox, OneDrive, and Azure. CO+I focuses on personal and professional development, offering training, career rotation programs, diversity & inclusion events, and professional certifications. The infrastructure spans more than 200 data centers in 32 countries, serving over 1 billion customers and 20 million businesses worldwide.

Travel up to 25 % (typically domestic) may be required, and the role involves 12‑hour shifts that can include evenings, nights, weekends, and holidays. Microsoft cannot sponsor a work visa for this position.

Responsibilities

• Customer Service: Optimize resources, improve quality, act as liaison across Data Center teams (Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), support gear deliveries, and maintain strong stakeholder focus.
• Data Bearing Device (DBD) Destruction: Manage schedule and execution of DBD destruction/shredding, coordinate with security and senior leadership, handle escalations, support investigations, and oversee third‑party vendors.
• Fleet Management: Serve as primary liaison for fleet program, define vehicle needs, oversee maintenance (in‑house and vendor), manage transportation requests, and audit vehicle locations and resources.
• Inbound and Outbound Logistics: Provide technical guidance to technicians handling deliveries, direct package flow, schedule logistics, communicate with customers and vendors, coordinate with third‑party warehouses and OEMs, and improve receiving routes.
• IT Inventory Management: Ensure accurate inventory balances, plan space optimization, prioritize ticket queues, resolve escalations, and support decommissioning and retention strategies.
• Operational Excellence: Act as subject‑matter expert, drive simplification and automation, conduct root‑cause analysis, facilitate sustainability initiatives, deliver security and data‑management training, and mentor less‑experienced team members.
• Procurement: Create execution plans, resolve delivery roadblocks, gather PO data, assist senior leadership with escalated issues, perform quality control, and audit on‑site supplies.
• Safety Practices: Lead daily safety huddles, inspect equipment, manage escalated risks, develop SOPs for new equipment, train employees, audit PPE, present IAM metrics, supervise rack movement, and handle hazardous materials.
• Tactical Shift Management: Implement 5S methodology, prioritize and assign ticketed work, resolve escalations, and support high‑volume or escalation‑based situations.
• Warranty Process Management: Serve as SME for RMA and non‑RMA processes, manage failed hardware returns, plan large‑scale replacement projects, perform manual ordering of OEM parts, and meet related SLAs.

Required Qualifications

• High School Diploma
• 2+ years experience in warehouse/supply chain within an IT environment, logistics, inventory management, retail, or a related field (or equivalent experience)
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check (required at hire/transfer and every two years)
• Authorization to work in the United States without employer sponsorship (visa sponsorship not available)

Preferred Qualifications

• 4+ years experience in warehouse/supply chain in an IT environment or large‑corporation logistics
• Experience operating heavy‑load movement equipment (forklift, pallet jacks, chassis lifts)
• Relevant certifications or training in logistics, inventory management, or related fields

Pay

The typical base pay range for this role across the U.S. is USD $27.16 – $43.27 per hour, with different ranges applicable to specific locations such as the San Francisco Bay Area and New York City metropolitan area.

Schedule

• Up to 25 % travel, typically domestic, to support multiple locations
• 12‑hour shifts, including non‑standard business hours (evenings, nights, weekends, holidays)