Senior Logistics Technician
About the role
This opportunity allows you to demonstrate expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians.
Responsibilities
Maintains a strong focus to optimize resources and improve quality. Serves as a liaison across Data Center teams and supports Microsoft and non-Microsoft gear deliveries.
Engages with internal and external stakeholders, building relationships with vendors and providing oversight, to manage issues as they arise.
Collaborates with the IAM Standard team and Engineering team to execute and refine pilot processes, tools, or feature enhancements.
Ensures team is following all processes and procedures to do data bearing device (DBD) destruction in a timely manner. Manages the schedule of DBD destruction or shredding in partnership with security and senior leadership.
Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Ensures team decommissions servers, maintaining compliance and meeting Service Level Agreements (SLAs).
Serve as primary liaison for overseeing the fleet management program, maintenance vendors and equipment check-in and check-out process. Defines numbers of vehicles needed and what type of vehicles & equipment (e.g. Ford Pick, Box Truck, Esco Sport, etc.) with the Vehicle and Fleet PM, identifying and reporting gaps within the fleet to leadership.
Oversees scheduled and preventative maintenance via in-house and vendor-provided service. Manages, routes, and fulfills transportation requests for Information Technology, Critical Environment, and Logistics, and other supported teams.
Conducts follow-ups on items logged within Intelligence Communication Manager (iCM), validating issues, and deals with the escalated issues. Supports creating more efficient receiving routes, moving manual communication and information sharing to automated processes, where possible.
Ensures teams maintain and perform steps required to keep the inventory balance accurate. Plans, forecasts, and develops strategies for space optimization, including decommissioning and retention, driving identification of opportunities to improve inventory to address space constraints and ensuring deprecated materials are not stagnant.
Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
Serves as subject matter expert and models compliance to less experienced team members. Seeks out opportunities to contribute to workstreams and toward greater simplification and automation, improving results of Service Level Agreements (SLAs) against Objective Key Results (OKRs).
Conducts root cause analysis and identifies training gaps for potential escalations. Facilitates and pilots environmental sustainability and zero waste initiatives.
Completes required security and data management training and complies with security and data management procedures/policies. Conducts training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).
Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group. Identifies and resolves delivery and execution road blocks, serving as point of contact for arising issues and unblocking critical paths to continue business continuity.
Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with. Gathers data related to POs and provides to direct management.
Audits on-site supplies and deployment consumables. Safeguards and manages personal protective equipment (PPE), leading by example of all safety standards.
Trains employees on safe and effective equipment and inventory moving. Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards.
Supervises rack movement, observing to ensure compliance with safety protocols and training others on devices and tools used in rack movement. Oversees handling and storage of hazardous materials and chemicals, developing plans to address unsafe materials out of containment and ensuring preparedness of others, and acts as a point of escalation.
Develops and implements plans leveraging 5S methodology (Sort, Set, Shine, Standardize, Sustain), to maintain a clean and organized space. Prioritizes and assigns ticketed work to Inventory and Asset Technicians on team, assessing resource allocation and gap planning for day-to-day activities.
Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities. Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) and non-RMA warranty processes. Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs and non-RMAs as needed. Plans and supports manual return processes for non-RMA failed parts. Plans and prepares for large-scale replacement projects for upgrading or refreshing equipment. Performs manual ordering processes of Original Equipment Manufacturer (OEM) parts. Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process.
Qualifications
High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience.
4+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.