Senior Loan Operations Support

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate. We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity. Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve. Role Description The Senior Loan Operations Support is responsible for the set-up, maintenance, and processing functions associated with commercial loans. The Senior Loan Operations Support must analyze each request to determine the intent of the request and the completeness and accuracy of the supporting documentation required to complete the transaction. In This Role You Will Order appraisals/title commitmentsCommunicate directly with the borrower for insurance information as needed and to send any preliminary disclosures as neededActivate new loans to the core systemAssist clients in person or by phone as necessaryProcess construction and commercial loan draw requestsReview daily reports, and address items as neededFollow up for recorded documents, title policies, insurance to insure a complete loan file, as neededAppraisal management with tracking, annual review of appraisers, and balancing paymentsEscrow management: set up, verification, annual analysis, payments, updatesAdverse Action: letters, tracking and monitoringProcess bankruptcies, levies, disputesCovenants - Review, tracking, deletion, additionProcess daily mailPaid Loan processesHandling of loan noticesPrepare monthly loan reportsPhysical Loan file maintenanceDaily loan general ledger balancingPerform all other duties as assigned Qualifications A minimum of 2 years of relevant work experience in reconcilement or balancing5 years of experience in loan servicing/supportKnowledge LaserPro, nCino or another document prep or core systemTreat all data with confidentialityExcellent written and verbal communication skillsClient obsessed mentalityA passion for fintech and the evolution of the new frontiers of technology and businessStrong attention to detail and product management skillsStrong organizational skills with experience in managing multiple time-sensitive projects simultaneouslySelf starter, engaged, proactive and ready to roll up your sleeve What We Offer At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life Competitive compensation, including opportunities for equity grants and cash bonus, based on experience, geographic location, and roleMedical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leaveFlexible vacation policy, including PTO and paid holidaysA fun and challenging team environment in a dynamic industry with ample opportunities for career growthLead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.