Senior Loan Operations Support Specialist

Location

Lebanon, TN

About Us

Working at Wilson Bank & Trust means joining a purpose‑driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

About the Position

The Senior Loan Operations Support Specialist provides technical guidance and support to team members and serves as a subject‑matter expert for loan operations, quality assurance, process improvement, and the implementation of strategic initiatives. The role partners with management to strengthen operational excellence through loan review, project leadership, and cross‑functional collaboration. The specialist reports to the Loan Operations Manager and delivers excellent service to team members and customers while embodying the company’s values.

Responsibilities

• Provide technical guidance and support to team members, including training, coaching, mentoring, identifying skill gaps, and recommending training opportunities.
• Serve as a subject‑matter expert for loan operations, quality assurance, process improvement, and implementation of strategic initiatives.
• Assist team members with complex issues or inquiries and recognize when escalation is needed to improve the customer experience.
• Promote consistency and best practices across the department.
• Partner with management to strengthen operational excellence through loan review, project leadership, and cross‑functional collaboration.
• Perform advanced quality reviews of commercial, consumer, mortgage, and servicing activities.
• Identify operational risk, process gaps, and compliance concerns and escalate as appropriate.
• Drive operational efficiency through strategic initiatives, including system optimization and process improvement.
• Lead testing of system enhancements and software implementations.
• Assist with internal audits and regulatory examinations.
• Analyze trends in errors and recommend corrective actions.
• Develop quality metrics and reporting for leadership.
• Recommend policy and procedure enhancements.
• Facilitate departmental projects from planning through implementation, ensuring projects are completed on time while minimizing operational disruption.
• Develop project timelines, milestones, and status updates.
• Coordinate operational readiness for new products or regulatory changes, including creating job aids, operational documentation, and leading workshops and knowledge‑sharing sessions.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
• Attend training as requested and adhere to compliance with all federal bank regulations and laws, including consumer protection and the Bank Secrecy Act/Anti‑Money Laundering Program.
• Participate in outside community activities as required.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED.
• 7 + years of experience in loan operations or consumer lending.
• Strong knowledge of loan operations, including loan documentation, collateral perfection, compliance, and regulatory requirements.
• Proficiency with Microsoft Office and other standard software applications.
• Ability to train and develop others.
• High level of detail verification and strong multi‑tasking ability.
• Excellent organization and communication skills; ability to interact in a helpful and professional manner.
• Ability to work on multiple projects simultaneously while accomplishing daily tasks.
• Effective verbal and written communication skills.
• Excellent interpersonal, critical thinking, and problem‑solving skills.
• High standards for integrity, honesty, professionalism, and work ethic.
• Commitment to service excellence.
• Ability to work independently while demonstrating excellent organization and follow‑through.
• Flexible and efficient time management with the ability to prioritize workload.
• Self‑starter, positive and enthusiastic with a desire to exceed expectations.
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion.
• Ability to effectively work in collaboration with others.
• Willingness to grow and be challenged.

Benefits & Recognition

• All‑inclusive total compensation package.
• Generous accrued time off (ATO), personal days, and sick time.
• Ability to combine accrued time with short‑term disability for 100 % pay.
• Employee Assistance Program and Employee Care Fund.
• Peer‑nominated award ceremonies and an interactive digital rewards platform.
• Opportunities to “Grow With Us” through School Bank partnerships, Banker Academy Program, and Employee Stock Purchase program.
• Investment in development via mentorships, workshops, banking schools, and certifications.