Senior Operations Support

About the role

Under limited supervision, the Senior Operations Support position represents the company by providing support for the company operating systems and business systems. Additionally, this role helps to drive operational improvement by creating a bridge between more than 500 branch locations and the numerous corporate departments.

Responsibilities

• Utilizes knowledge of the company's business to effectively conduct research as needed for special projects.
• Manages data requests, analyzes results and presents findings to leadership.
• Travels to branches to assist in training processes and systems as needed.
• Assists with the design, testing, and implementation of new systems.
• Tracks, monitors, and guides progress of projects and action items to ensure they remain on course.
• Assists field management with training and support activities related to all areas of branch operations.
• Builds sustainable relationships and trust with employees throughout the organization through open and interactive communication.
• Provides leadership and mentoring to the broader administrative team in a way that drives excellence, team efficiency and a close community relationship.
• Prepares regular reports, summaries, presentations, and miscellaneous administrative functions as needed.
• May act as a lead to lower-level employees.
• Performs other duties as assigned.

Qualifications

Typically requires a bachelor's degree in Operations Management, Information Systems, Communications, or related field and five (5) or more years of experience or an equivalent combination.

Skills

• Ability to conduct oneself with integrity and follow through with promises.
• Delivers results at a planned time.
• Demonstrates initiative to step up and put in extra effort.
• Able to express value for the opinions of others and encourage collaboration.
• Demonstrates planning and organization skills. Able to create and work within a structure that defines, documents, and reports on the progress of a project.
• Ability to speak with a group or individual with ease and clarity.
• Capability to produce written documents that are complete and concise.
• Proficient in Microsoft Office.

Benefits

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.