Senior Operations Support Specialist

About the role

This role will provide hands-on operational and administrative support for office facilities, personnel, and contractor operations in a fast-paced environment. The position will focus on keeping day-to-day workflows organized, maintaining efficient workspace and support processes, and ensuring service issues are tracked through resolution. In addition, this individual will partner with internal stakeholders and service providers to help improve operational effectiveness and support a significant federal program.

Responsibilities

• Provide day-to-day administrative and operational support for office facilities and personnel
• Manage office inventory systems and coordinate procurement of office materials
• Process and track support tickets for facility and equipment issues
• Coordinate shredding services and handle sensitive documents according to security protocols
• Manage seating arrangements and workspace configurations for efficiency
• Submit and track building maintenance tickets and coordinate repairs
• Support meeting logistics including reservations and audiovisual equipment coordination
• Coordinate onboarding and offboarding logistics for contractor personnel

Qualifications

• Minimum five years of administrative or operations support experience
• Demonstrated experience supervising support staff or leading operational teams
• Proficiency with facility management systems and inventory tracking software
• Strong problem-solving and project coordination skills
• Experience developing standard operating procedures and process improvements
• Excellent stakeholder management and communication skills

Benefits

• Work in support of a significant federal program with substantial annual spend
• Opportunity for career growth within a well-established organization
• Potential to influence operational effectiveness through process improvements
• Access to an inclusive workplace that values diverse perspectives and experiences
• Engagement in meaningful work impacting national and global initiatives