Senior Loan Operations Representative - (slor.1)

About the role

This is a Hybrid position. The Senior Loan Operations Representative performs duties related to the servicing of residential, consumer, and commercial loans.

Responsibilities

• Book, review, and maintain loans
• Prepare and process loan payoff requests
• Prepare discharge documents
• Monitor and track hazard insurance renewals and cancellations
• Utilize third-party systems to update tax data and process real estate tax payments
• Review accounts for termination of Private Mortgage Insurance (PMI)
• Process loan and GL transactions
• Research and resolve servicing issues
• Process financial transactions including real estate taxes, fees, all escrow transactions, and loan payments
• Review various reports to determine escrow disbursement for property taxes, PMI, hazard and flood insurance
• Review monthly report for termination of PMI
• Respond to borrower requests for cancellation and process accordingly
• Monitor and update collateral and UCCs
• Maintain insurance tracking report for force-placed hazard and flood insurance
• Process cancellation of force-placed hazard and flood insurance with third-party service providers in accordance with regulatory requirements
• Process various file maintenance on appropriate system accurately and timely
• File supporting documentation according to department procedure and/or regulatory requirements
• Perform loan payoff and discharge responsibilities including payoff quotes, letters to attorneys and customers, process payoff transaction, prepare discharge documentation, and review of closed file ensuring compliance with standards and regulations

Requirements

• Associate's degree or equivalent relevant work experience
• At least two years of loan servicing experience
• Strong attention to detail and organizational skills
• Ability to successfully multi-task and set priorities
• Strong computer skills with the ability to manage multiple monitors and applications simultaneously
• Strong oral and written communication skills in both internal and external interactions
• Demonstrated sound judgment, problem resolution, and decision making with minimal supervision
• Proven ability to effectively work in a team environment

Qualifications

• Industry and regulatory knowledge of various residential, consumer and commercial products and policies is desirable

Pay

$48,000 - $67,000