SENIOR LOAN SERVICING REPRESENTATIVE

About the role

Join a team that makes a difference at 7 17 Credit Union, where our mission is simple: we help people improve their lives financially and support the communities we serve. We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners.

Responsibilities

• Provide prompt, professional service to members by phone, in person, and through other communication channels.
• Process a variety of loan servicing transactions, including:
  • Title work
  • Loan payoffs
  • Skip payments
  • Loan servicing documentation
  • Real estate tax collections
• Complete new loan set-up and funding transactions.
• Monitor and service adjustable-rate loans, including payment and rate changes.
• Perform escrow analysis and manage tax and insurance disbursements.
• Process loan corrections, adjustments, and amortization calculations.
• Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
• Balance general ledger accounts and process professional fee payments.
• Conduct quality control reviews and audits of loan files.
• Provide backup support and training assistance to other loan servicing team members.
• Build strong member relationships and enhance the overall member experience through every interaction.

Requirements

• High school diploma or equivalent.
• Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans.

Skills

• Strong attention to detail and accuracy
• Excellent customer service and communication skills
• Ability to maintain confidentiality
• Strong organization and time management skills
• Problem-solving and decision-making abilities
• Ability to learn and use financial software and systems
• Proficiency with Microsoft Excel (must pass Excel assessment)
• Ability to work independently and collaboratively in a team environment

Qualifications for Success

• Professionalism and sound judgment
• Strong interpersonal skills
• A positive, member-first attitude
• Initiative and resourcefulness
• Commitment to accuracy and compliance
• Ability to manage multiple priorities while maintaining quality standards

Benefits

• Competitive pay
• Supportive team environment
• Opportunities for professional growth
• Meaningful work that positively impacts members and communities
• Stable and respected financial institution

Physical Requirements

• Primarily seated office environment with some standing and walking
• Ability to lift up to 10 pounds occasionally
• Frequent computer and phone use