Loan Operations Representative

About the role

The Merrimack is seeking a detail‑oriented, service‑focused Loan Operations Representative to join the team at the Foundry office in Concord, NH. In this role you will support smooth, accurate loan operations across New Hampshire Mutual Bancorp and its affiliate banks—The Merrimack, MVSB, and Savings Bank of Walpole (SBW). The Merrimack values building genuine relationships through exceptional customer service, collaboration, integrity, and excellence, and offers a workplace where team members can contribute meaningful work every day.

Responsibilities

• Respond to a variety of inquiries by phone and email, providing helpful and timely support
• Deliver quality service to internal and external customers by providing accurate responses and following established service and complaint‑resolution procedures
• Assist with servicing loans throughout the loan lifecycle, from opening through closing
• Process payments to private mortgage insurance (PMI) companies and review loans with PMI to recommend cancellation of coverage when appropriate
• Complete periodic reviews of loan collateral to help ensure appropriate holds are in place
• Track motor vehicle titles, UCC filings, and recorded mortgages to help ensure liens are perfected, and complete related core system maintenance
• Review loan billing statements and notices for accuracy and completeness as needed
• Support quality control reviews of imaged loan documents to help maintain accurate records

Requirements

• At least two years of related experience and/or training, or an equivalent combination of education and experience
• Strong customer service and communication skills, with the ability to communicate clearly both verbally and in writing
• Proficiency with personal computers and Microsoft Office products
• Working knowledge of applicable loan regulations
• Analytical problem‑solving skills and attention to detail
• Experience working with core operating systems required; Jack Henry Silverlake experience preferred
• Reliable, independent means of transportation

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off
• Paid parental leave
• Tuition reimbursement
• Professional development opportunities

Pay

Hourly rate of pay is negotiable based on experience, with a range of $22.00 to $26.00 per hour. Non‑exempt, payable bi‑weekly on Fridays.

Schedule

Full Time, Monday‑Friday, 8:00 AM‑5:00 PM.