Senior Living Regional Director of Operations

Responsibilities

• Provide direction to Executive Directors and leadership teams in achieving company mission, values, goals, and objectives.
• Foster an environment of goal achievement.
• Work cooperatively with the facility management staff and consultants in developing and working a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments.
• Monitor each facility's financial performance, quality initiatives, and customer service programs.
• Educate Executive Directors and other facility leadership on facility key performance metrics and operational analytics.
• Evaluate Executive Directors' performance, provide feedback, assist, and observe, coach and discipline as needed.
• Develop an environment that allows for creative thinking, problem solving, and empowerment in the development of facility management team.
• Oversee and conduct regular rounds to monitor overall operations delivery of nursing care, operation of support departments, cleanliness and appearance of the facility; morale of the staff; and ensure resident needs are being addressed.
• Provide oversight of Quality Assurance and Performance Improvement (QAPI) programs.
• Evaluate and address potential legal liabilities and develop and implement an administrative intervention or risk management program to minimize or eliminate exposure.
• Exhibit positive customer service both to internal and external customers through the ongoing support and implementation of customer service initiatives and business objectives.
• Utilize survey information to address areas of importance as defined by our customers.
• Ensure consultants and other support resources are appropriately utilized, staff are appropriately trained, and a high level of interdepartmental teamwork is maintained.
• Ensure the building and grounds are appropriately maintained and that equipment and work areas are clean, safe, a d orderly, and any hazardous conditions are addressed.
• Maintain regular attendance and be capable of traveling throughout Minnesota.

Qualifications

• Bachelor's degree in Healthcare, Real Estate, Finance or similar degrees is required.
• Minimum of 5 - 7 years experience working in health care operations in assisted living.
• Licensed Assisted Living Director (LALD) in Minnesota required; Licensed Nursing Home Administrator (LNHA) and/or Health Service Executive (HSE) is preferred.
• Experience with assisted living, independent living, and senior healthcare is required, Experience with in skilled nursing is preferred.
• Ability to understand and effectively help facilitate change management process and manage multiple projects at one time.
• Proven success leading teams and representing the entire company, including role modeling the culture, values, and expected behavior.
• Comfort in ambiguity and ability to make sound choices in complex situations which balance the needs of the business and the employee.