Senior Legal Support Operations Specialist

Key Responsibilities

• Coordinate operational workflows, reporting, systems administration, and administrative functions supporting Legal Support Operations and Practice Support Teams.
• Administer and support legal support technology platforms, including BigHand, UKG, iManage, and other workflow and operational systems.
• Cook up PTO calendars, timecard monitoring, and administrative reporting for legal support staff and paralegals.
• Assist with performance evaluation process, meeting coordination, agenda preparation, and follow-up activities.
• Actively participates in new hire orientation for legal support staff members and provides follow-up training in the Firm’s workflow platform.
• Prepare reports, surveys, presentations, and operational documentation for leadership initiatives and departmental projects.
• Maintain confidentiality while supporting sensitive employee, operational, and workflow-related matters.
• Provide administrative and project support to Legal Support Operations leadership and assist with special projects as needed.

Knowledge, Skills And Abilities Required

• Advanced proficiency in Microsoft Word, Excel, and Outlook required.
• Experience with legal support or workflow management systems such as BigHand, UKG, iManage, or similar platforms preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills, including the ability to interpret data and reporting.
• Critical thinking skills to dissect data and provide reporting based on data and analytics.
• Excellent communication and interpersonal skills with the ability to work effectively across all levels of the organization.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Ability to work overtime when needed.

Qualifications

• Associate Degree required; Bachelor’s Degree preferred.
• Minimum five (5) years of experience in an administrative role within a law firm or professional services organization required, with experience supporting workflow automation, operational systems, legal support functions, or related administrative technologies.
• Prior experience in a law firm or professional services environment preferred.