Senior Specialist, Legal Operations

About the role

Applies in-depth knowledge of legal operations, contract administration, records management, matter tracking, and legal technology platforms to support the efficient operation of the Legal Department. Manages complex legal administrative processes, coordinates cross-functional initiatives, and serves as a key resource for legal workflow optimization, compliance monitoring, and system administration. Works independently with minimal guidance and frequently partners with attorneys, compliance teams, business leaders, and external counsel to improve operational effectiveness, data integrity, and service delivery across the legal function.

Key Responsibilities

• Administers contract lifecycle management system and workflows, ensuring efficiency, compliance, and consistency across the enterprise.
• Manages contract lifecycle management system, and document retention platforms, ensuring data accuracy and governance standards are maintained.
• Coordinates contract lifecycle administration, including intake, routing, tracking, execution, storage, reporting, and training activities.
• Develops and maintains legal department metrics, dashboards, reports, and key performance indicators to support decision-making and operational transparency.
• Leads legal projects and department initiatives from planning through execution, coordinating with cross-functional stakeholders, tracking milestones and deliverables, managing risks and dependencies, and driving enterprise awareness, adoption, and measurable operational impact.
• Analyzes contracting processes and implements improvements that streamline workflows, enhance service delivery, reduce administrative burden, and drive user adoption.
• Performs other duties as assigned
• Complies with all policies and standards

Required Education & Experience

• Bachelor's Degree in Business Administration, Legal Studies, Paralegal Studies, Public Administration, Information Management, or related field
• 5-7 Years Experience in legal operations, contract administration, legal support services, compliance administration, records management, or related legal/business operations functions

Preferred Qualifications

• Master's Degree or Juris Doctor (not required)
• 8-11 Years Experience supporting an in-house corporate legal department in a complex, multi-state organization
• Certifications: Certified Legal Manager (CLM), Certified Paralegal (CP), Legal Operations Professional Certification (CLOC Academy or equivalent), Project Management Professional (PMP)

Skills & Competencies

• Analytical Skills
• Business Metrics
• Customer Support
• Editing
• Governance
• Investigation
• Negotiation
• Resourcefulness
• Troubleshooting (Problem Solving)
• Workflow Management
• Action Oriented
• Balances Stakeholders
• Collaborates
• Customer Focus
• Nimble Learning
• Plans and Aligns

Working Conditions

• Office
• Overtime, Weekends, & Holidays
• Travel: Domestic - less than 20% of time

Benefits

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave & More