Senior Leader, Customer Solutions, AWS Strategic Accounts, Strategic Accounts Customer Solutions

About the role

As a leader championing customers in the AWS Strategic Accounts organization, you will lead a team responsible for guiding and advancing AWS customers along their journey to the cloud and agentic AI adoption. You will recruit, develop, and support a group of highly talented individual Customer Solutions Managers that are obsessed with our customers' success. Using your experience, you will work with your team, sales and other leaders across AWS to drive strategy, accelerate customer's journey to the cloud, improve customer engagement, drive adoption and expansion of customer's footprint on AWS.

Key job responsibilities

• Have a strong obsession on customer success and successful cloud adoptions.
• As a key member of the customer account leadership teams, ensure success and growth in our customers cloud and AI journey.
• Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources.
• Own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the function and the account teams.
• Dive deep into workloads, expected customer outcomes, and understanding customer needs and technical challenges and opportunities.
• Be accountable for the attainment of goals for customer adoption, revenue acceleration, and for team development.
• Build deep relationships with decision makers within customer accounts to accelerate and unblock workloads.
• Act as a conduit and liaison between customers, service engineering teams and support.

Basic qualifications

• Bachelor's degree or equivalent training or certifications
• 15+ years of senior customer facing role experience
• 7+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
• Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience

Preferred qualifications

• AWS Associate level certification, or 3+ years of cloud architecture and solution implementation experience