Senior Customer Solutions Manager , Strategic Accounts
About the role
As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide technically advanced initiatives across Amazon. This individual contributor role involves partnering directly with Amazon business units such as Prime Video, Amazon Ads, Amazon.com, Alexa, and global AI/ML initiatives. In this highly visible position, you will apply your technical expertise and complex program leadership skills to work with smart, experienced, and innovative Amazon engineers and business leaders who are willing to tackle challenges at dizzying scales, while ensuring that all AWS teams work together effectively and efficiently to deliver outcomes for the customer.
This role requires 25-35% travel depending on candidate location.
What you will do
- Innovate side-by-side with Amazon teams on projects such as generative AI-powered developer productivity enablement using tools like Strands, Kiro, and Bedrock AgentCore
- Enable large cloud migrations at an exabyte scale
- Lead programs that shape the future of Amazon's innovations powered by AWS
- Partner with internal teams such as Prime Air (Amazon's delivery drone fleet)
- Engage with AWS teams in building services such as EC2, DynamoDB, and Bedrock to influence service adoption
- Interface with customer and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams while planning and supporting major workload migrations
- Translate strategic initiatives into executable actions, working backwards from our customers' key milestones
- Own the execution of education plans, roadmap-to-business outcome alignments, Executive Briefing Sessions, and go-live events and transitions that ensure the success of our customers' cloud journey
- Think big, invent, and take ownership of customer challenges
- Proactively help solve customer challenges through new ideas, tools, and mechanisms
- Evangelize AWS services and influence customers to adopt them
- Be passionate about delivering great customer experiences by deploying AWS solutions, driving innovation, and be obsessed with contributing to the day-to-day management of customers' successful migrations to AWS
Basic qualifications
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience managing executive customer relationships and key business stakeholders
- Experience in performing architectural solution reviews and educating customers on solutions, services, and new features that better serve their needs
Preferred qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Skills and attributes
- Strong technical background
- Curiosity about cloud and AI
- Awareness of details that matter
- Excellent problem-solving abilities
- Exemplary communication skills at both the executive and project team levels
- Peer leader with the ability to gain stakeholder buy-in, negotiate, and lead virtual teams
- Enterprise cloud experience and operational excellence to influence team decisions, provide insight, and help drive secure and robust solutions
Pay
USA, WA, Seattle: 153,600.00 - 207,800.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave