Senior Lead, Strategy & Operations (Americas)

About The Role

Operations at Shopify designs and operates the systems, architecture, and conditions that drive alignment, speed, and execution across the company. We don't run processes for process's sake. We build the operating system that lets product, revenue, and talent move at the pace Shopify needs. We're hiring a Senior Lead, Strategy & Operations — a generalist operator who can be deployed against whichever problem matters most right now. A new product surface that needs an operating rhythm. A mission that's slipping. A cross-functional bet that's stuck. You'll own the outcome end to end.

What You'll Do

• Build the architecture that makes a whole area move well.
  • Operating rhythm, planning, prioritization, dependency tracking, decision velocity.
  • Design the conditions, don't just run the meetings.
  • Subtract things that make us slow.
  • Kill processes.
  • Automate workflows.
  • Rewire bad incentives.
  • Less is more.
  • Use AI as a force multiplier.
  • Not as a productivity layer — as the way the work gets done.
  • Design workflows that eliminate manual work at scale, where what used to take a team a week now takes a day.
• Parachute into ambiguity and ramp in days. Solve multiple high-value problems concurrently. Take ownership. Escalation ends with you.
• Work horizontally. Flow to where complexity needs solving. Pull work out of local maxima. Connect the dots across product, revenue, finance, and talent.
• Hold the bar. Define what operational excellence looks like for your area and teach the craft by example.

What This Isn't

• A program manager role. We aren't hiring someone to run JIRA tickets or chase RAID logs.
• A chief-of-staff role. You aren't an extension of one leader — you're deployed against the company's problems.
• A strategy or consulting role. You build and run the system; you don't write the deck.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

• Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:
• Care deeply about what you do and about making commerce better for everyone.
• Excel by seeking professional and personal hypergrowth.
• Keep up with an unrelenting pace (the week, not the quarter).
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change.
• Bring critical thought and opinion.
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do.
• Embrace differences and disagreement to get shit done and move forward.
• Work digital-first for your daily work.