Senior Strategy and Operations Lead
About the role
This position owns key processes such as annual planning, metrics and dashboard development, leadership reporting, and executive decision support. The ideal candidate is a strategic operator who excels at translating data into insights, building performance frameworks, and creating executive-level narratives that drive leadership decision-making. They leverage AI tools as a core part of their workflow — accelerating analysis, improving quality, and scaling output without sacrificing rigor.
Responsibilities
- Support annual planning processes, including development and monitoring of goals and OKRs, and ensure alignment of priorities across the marketing function.
- Use AI tools to synthesize inputs across teams, surface gaps in goal coverage, and draft scenario analyses faster.
- Design, build, and maintain executive dashboards and reporting systems that provide timely visibility into marketing performance and business outcomes.
- Apply AI to automate recurring data pulls, generate narrative commentary on trends, and flag anomalies before leadership reviews.
- Conduct detailed analyses to generate data-driven insights and actionable recommendations.
- Leverage AI to accelerate research, competitive benchmarking, and first-draft synthesis — then apply your judgment to shape the final recommendation.
- Cook up detailed analyses to generate data-driven insights and actionable recommendations.
- Coordinate and develop materials for QBRs, leadership meetings, board presentations, and strategic planning sessions.
- Use AI to draft agendas, generate pre-read summaries, and track follow-through on action items and escalations.
- Create clear, compelling presentations, reports, and strategic communications that translate complex data into executive-ready stories.
- Leverage AI to draft initial narrative structures and slide language, then refine for tone, accuracy, and audience.
- Partner with the Chief of Staff and senior leaders to streamline planning processes and improve operational efficiency.
- Identify opportunities to embed AI into recurring workflows — reducing manual overhead while maintaining rigorous tracking of goals and initiatives.
Requirements
- Bachelor's degree in business, analytics, finance, operations, or related field.
- 5+ years of experience in strategic planning, business operations, performance management, or management consulting.
- Demonstrated ability to manage a wide variety of priorities simultaneously with strong attention to detail and consistent follow-through.
- Pristine track record driving complex, cross-functional projects from ambiguity to execution.
- Proven expertise building metrics frameworks, dashboards, and performance reporting systems.
- Strong experience with annual planning processes, OKR management, and strategic goal-setting.
- Pristine track record developing executive-level presentations and narratives that drive leadership decisions.
- Hands-on proficiency with AI tools (e.g. Claude, ChatGPT, Gemini, Copilot) as part of day-to-day work — for research, drafting, summarization, and analysis.
- Advanced proficiency in Microsoft PowerPoint and Excel; experience with data visualization tools (e.g. Tableau, Power BI) a plus.
- Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels.
- Ability to work independently and manage multiple strategic priorities under tight deadlines.
- Experience supporting C-suite or senior leadership strongly preferred.
- Familiarity with marketing operations or technology industry a plus.
Qualifications
- Advanced proficiency in Microsoft PowerPoint and Excel; experience with data visualization tools (e.g. Tableau, Power BI) a plus.
- Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels.
- Ability to work independently and manage multiple strategic priorities under tight deadlines.
- Experience supporting C-suite or senior leadership strongly preferred.
- Familiarity with marketing operations or technology industry a plus.
Skills
- Strategic planning and performance management.
- Metrics and dashboard development.
- Executive decision support.
- Leadership meeting preparation.
- Executive-level narrative development.
- Operational excellence.
- Project leadership.
Benefits
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Pay
$74,200 USD - $137,800 USD
Schedule
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.