Senior Key Account Specialist

About the Role

This position supports the management and growth of a strategic customer account by providing analytical, operational, and commercial support that drives account performance and execution. The role transforms customer, sales, inventory, and market data into actionable insights, helping identify opportunities, mitigate risks, improve forecasting accuracy, and optimize sales, profitability, and customer outcomes.

This role partners closely with cross-functional teams to coordinate promotions, product launches, pricing, customer initiatives, and account plans while ensuring seamless execution of customer commitments. The Sr. Key Account Specialist also manages reporting, KPI tracking, customer materials, and stakeholder engagement to support business reviews, growth strategies, and long-term account success.

Why This Role Matters

• Drives the success and growth of a strategic customer account by delivering data-driven insights, forecast support, and performance analysis that inform business decisions and uncover growth opportunities.
• Acts as a key partner across sales, marketing, supply chain, and other internal teams to ensure seamless execution of customer initiatives, promotions, product launches, and account plans.
• Enhances account profitability and performance by identifying trends, risks, and opportunities through customer, sales, inventory, and market data analysis.
• Supports strong customer relationships and operational excellence through KPI tracking, business review preparation, issue resolution, and effective management of account processes and commitments.

Responsibilities

• Analyze customer, sales, inventory, and market data to identify trends, risks, and opportunities that drive account growth and profitability.
• Develop and maintain performance reporting, dashboards, forecasts, and KPI tracking to support business planning and decision-making.
• Partner with cross-functional teams to execute promotions, product launches, pricing strategies, and other customer-focused initiatives.
• Manage account operations by ensuring accurate pricing, promotional setup, item maintenance, and resolution of order or service issues.
• Evaluate promotional effectiveness, trade investments, and pricing performance to optimize business results and return on investment.
• Prepare business reviews, performance updates, presentations, and customer meeting materials while supporting customer engagement events and activities.

Requirements

• Bachelor’s degree in business, Marketing, Sales, or a related field with a strong understanding of commercial and customer-focused business practices.
• 5+ years of experience in sales analytics, account management support, customer insights, or a related business function.
• Proven ability to collect, organize, analyze, and interpret data to identify trends, generate insights, and support business decision-making.
• Experience working cross-functionally to support forecasting, reporting, customer account planning, and performance management initiatives.

Additional Details

Relocation and sponsorship are not available for this role.

Typical schedule: Remote

Travel requirement: 10%