Senior Key Account Manager

Job Description

As the Senior Key Account Manager, you play a critical role in customer relationship and account strategy, ensuring customer satisfaction and long-term growth. This role will have a heavy focus in managing the program and contract implementation.

• Support Tool Development and Release processes
• Actively research, identify and develop collaborative customer relationships.
• Formulate sales strategy in alignment with sales plan using knowledge of the market and competitors. Identify and develop the company's unique selling propositions and differentiators.
• Identify opportunities for campaigns, services, solutions, and distribution channels that will lead to an increase in sales.
• Develop and present solutions to decision makers at customer.
• Forecast, track, and record sales activities to meet or exceed targets.
• Track and report global revenue sharing with customer
• Lead contract amendment(s) and/or contract renewal both internally and with customer
• Support Customer Service in resolution of dealer issues, locally and globally
• Assist in the maintenance of the customer ecommerce platform
• Support new dealer account setup and account changes
• Be self-dependent in the analysis and evaluation of complex customer requirements.
• Collaborate with internal product and service owners to deliver product and service features, functions, and specifications in alignment with customer needs.
• Assist in global product launches and customer initiatives.

Qualifications

• Bachelor's degree or equivalent relevant experience required.
• Minimum of 5+ years of related account management or project management experience.
• Must be highly organized and able to effectively handle numerous projects, initiatives, and issues within established due dates. Preferably with experience leading global, cross-functional project team.
• Prefer experience working with technical and/or complex solutions.
• Must have the ability to develop a winning strategy that solves customer concerns.
• Must have proven track record of meeting or exceeding objectives.
• Excellent presentation skills - deliver professional content in a passionate way required.
• Flexibility to meet changing business / customer demands.

Additional Information

• Typical travel – 25%, may periodically increase as needed.
• Must be within a commutable distance to facility. Relocation support not offered.
• Must be eligible to work in the US without VISA sponsorship.
• Not eligible for internal VA/VN international assignment.

Equal Opportunity Employer

Equal Opportunity Employer, including disability / veterans.

Comprehensive Benefit Offering

• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more