Senior Key Account Manager

Job Purpose

Responsible to develop and maintain a mutually beneficial relationship with designated customers, with the aim of becoming a trusted advisor. To adhere to corporate account compliance, managing support contracts, contract adherence and reporting. To engage and lead the customers to enhance the value of our systems to their operations.

Job Duties and Responsibilities

• Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
• Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction.
• Manage customer relations to achieve value in use from our products in conjunction with other business units.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.
• Manage all sales/compliance related activities including management of the sales process, Salesforce compliance, CCA management, services and software business opportunities identified and managed, account plans prepared and discussed with clients, client contacts and emails maintained for internal use, provide superior customer service, single point of contact for business development activities and when required escalation of critical issues, communication/visits with key customer contacts on a regular basis, develop call plans prior to customer interactions, opportunity management, dealing with vendors, business planning and budgeting, intelligence gathering and networking.
• Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities.
• Support Global Business Development Executives as required.
• Collaborates and communicates across business units within Mining Technology Solutions to achieve goals and objectives.
• Complies with corporate Business Development processes.
• To maintain compliance to all legislative, Mining Technology Solutions and customer site policies, rules and requirements.

Required Skills

• Previous account management experience, preferably relating to the mining industry.
• Extensive administrative skillset with attention to detail and accuracy to ensure contracts, SLA (Service Level Agreements) and CCA (Customer Care Agreements) represent the requirements of both parties to the agreement.
• Experience with CRM tools and their use.

Desired Skills

• Diversity & Inclusion Commitment

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

About the Company

The Company Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.