Senior IT Systems Engineer

About the role

We are looking for an engineer who can walk into messy, cross-functional workflows and turn them into clean, automated systems that scale. This role focuses on identifying high-friction operational processes across the company and replacing them with durable, API-driven automation. You will work across IT, Security, Engineering, and Business teams to reduce manual work, improve reliability, and build systems that scale with the company.

What you will do

• Identify and automate high-impact operational workflows across onboarding, offboarding, access management, and service delivery
• Replace manual, fragmented processes with scalable, API-driven systems
• Build and maintain integrations across HRIS, identity providers, SaaS platforms, and cloud environments
• Develop internal tools and automation using platforms like Retool, Okta Workflows, and custom scripts or services
• Apply infrastructure-as-code to manage and version system configurations
• Incorporate AI into workflows to improve efficiency in areas like ticket routing, knowledge retrieval, and decision support
• Design and automate access and security workflows that enforce least-privilege and auditability
• Own and drive cross-functional initiatives end-to-end, from problem definition through implementation and rollout

The ideal candidate has

• 4–7+ years of experience in IT, platform engineering, automation, or similar roles
• Strong scripting or programming ability in Python, Go, Node.js, PowerShell, or similar
• Experience building API-driven automation across multiple systems
• Able to design and implement workflows that span multiple tools and teams
• Experience with infrastructure-as-code such as Terraform or similar
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

What will make you stand out

• Hands-on experience with identity and access systems (Okta, SSO, SCIM, RBAC), including implementation and ongoing management
• Proven ability to build and scale internal tools using platforms like Retool or other low-/no-code solutions
• Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk
• Practical experience leveraging AI/LLMs to streamline and enhance operational workflows
• Strong understanding of compliance and security standards (HIPAA, SOC 2, HITRUST) and how they shape systems and processes
• Focused on driving meaningful outcomes
• Able to identify root-cause, system-level issues and design durable solutions rather than quick fixes
• Comfortable navigating cross-functional environments with competing priorities and constraints
• Operates with urgency while building scalable, maintainable solutions
• Defaults to automation and efficiency wherever possible

Technologies we use

• Okta, Okta Workflows, Retool, FreshService (ITSM), Google Workspace, Slack, Atlassian (Confluence and Jira), MDM platforms (Jamf Pro, Kandji/Iru, Intune), Airtable, AWS and GCP, Terraform, Rippling (HRIS), SOAR (Tines), and AI-enabled operational tooling (Claude, Gemini, OpenAI)