Senior IT Systems Engineer
Intercom · San Francisco, CA · 1 mo ago
HybridInformation Technology$142k–$237k/yrFull-time
About the role
At Fin, you’ll be a Systems Engineer in IT, focusing on deliverability, identity & access management, and compliance. This role offers the opportunity to join an ambitious IT team leveraging SaaS-based solutions for business processes and employee lifecycle automation.
Responsibilities
- Identify and solve team, organisational, and business automation and integration problems.
- Design, build, and own efficient and easy-to-maintain automations and integrations addressing challenges in identity & access management, endpoint management, security, compliance, and enterprise email deliverability.
- Participate in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, emphasizing infrastructure-as-code.
- Govern and promote automation and AI adoption through enablement and education, aiming to eliminate friction and toil, and help the business work sustainably.
- Drive IT incident response in concert with other InfoSec and engineering teams.
- Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar.
- Integrate and utilise AI tooling and continuously drive our automated no-code infrastructure via tools such as Tines and Workato.
Requirements
- First and foremost, a passion for systems and automation, with a desire to develop skills in a fast-moving company. Experience with iPaaS platforms and enterprise email deliverability are a plus.
- 7+ years of experience as a Systems Engineer with great problem-solving skills and the ability to challenge assumptions with data-driven discoveries and solutions.
- A strong track record of coaching junior teammates and setting high standards for the team.
- Experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, and Workato.