Jobs · Information Technology · California

Senior IT Systems Engineer

Intercom · San Francisco, CA · 1 mo ago
HybridInformation Technology$142k–$237k/yrFull-time

About the role

At Fin, you’ll be a Systems Engineer in IT, focusing on deliverability, identity & access management, and compliance. This role offers the opportunity to join an ambitious IT team leveraging SaaS-based solutions for business processes and employee lifecycle automation.

Responsibilities

  • Identify and solve team, organisational, and business automation and integration problems.
  • Design, build, and own efficient and easy-to-maintain automations and integrations addressing challenges in identity & access management, endpoint management, security, compliance, and enterprise email deliverability.
  • Participate in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, emphasizing infrastructure-as-code.
  • Govern and promote automation and AI adoption through enablement and education, aiming to eliminate friction and toil, and help the business work sustainably.
  • Drive IT incident response in concert with other InfoSec and engineering teams.
  • Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar.
  • Integrate and utilise AI tooling and continuously drive our automated no-code infrastructure via tools such as Tines and Workato.

Requirements

  • First and foremost, a passion for systems and automation, with a desire to develop skills in a fast-moving company. Experience with iPaaS platforms and enterprise email deliverability are a plus.
  • 7+ years of experience as a Systems Engineer with great problem-solving skills and the ability to challenge assumptions with data-driven discoveries and solutions.
  • A strong track record of coaching junior teammates and setting high standards for the team.
  • Experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, and Workato.

Qualifications
  • Good knowledge of a high-level programming language, such as Ruby, Python, Perl, etc.

Skills

  • Experience with iPaaS platforms and enterprise email deliverability are a plus.
  • Experience building and operating systems in the cloud, without a traditional corporate network perimeter.
  • Experience with high-level programming languages.
  • Experience with SaaS-based solutions for business processes and employee lifecycle automation.

Benefits

  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews.
  • Unlimited access to Claude Code and best-in-class AI tools.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events for employees, friends, and family!

Policies

  • Hybrid working policy.
  • Radically open and accepting culture.
  • Equal Employment Opportunity policy.

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