Senior IT Support Specialist

Why Join Us?

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!

Job Description

Senior IT Support Specialist

• Location: Queens, NY | Full-Time Hours: Monday – Friday 5/8.5s
• At New York Cancer & Blood Specialists, we foster an environment where passionate professionals can thrive while making a meaningful impact in patient care.
• We are currently seeking a highly motivated Senior IT Support Specialist to join our growing IT team and provide exceptional support across our network of healthcare offices.

Why Join Us?

• Competitive compensation based on experience
• Health Insurance available on Day 1
• Dental, Vision, Life Insurance, and Disability coverage
• 401(k) Plan
• Generous PTO and paid holidays
• Opportunity to work in a fast-paced healthcare environment supporting critical operations
• Growth and advancement opportunities within a rapidly expanding organization

In This Role, You Will Serve as the First Point of Contact

• for technical support requests via phone and self-service ticketing systems
• Provide Level 1 and Level 2 technical support for end users
• Troubleshoot desktop, application, hardware, and network-related issues
• Support Active Directory, password resets, email configuration, and remote access
• Resolve desktop performance and internet connectivity issues
• Install and troubleshoot printers, scanners, and software across multiple locations
• Aid in basic network administration tasks including running and terminating lines
• Deliver white-glove support to executive leadership and VIP users
• Collaborate with vendors and escalate unresolved issues when necessary
• Document incidents, updates, and resolutions within ServiceNow
• Provide guidance and troubleshooting support to junior team members
• On Call Rotation: Weekends and after hours as needed.
• Weekend Project Work: As required.

We Require

• 3+ years of IT support experience in a Service Desk or similar environment
• Strong troubleshooting skills for Level 1 and Level 2 technical issues
• Advanced knowledge of Windows operating systems (Windows 10 Enterprise or newer)
• Experience with Active Directory, email configuration, and remote support tools
• Understanding of computer systems, mobile devices, and office technology
• Experience troubleshooting network printers and scanners
• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience using IT Service Management platforms such as ServiceNow
• Valid driver’s license and reliable transportation for travel between office locations
• Ability to lift and move equipment up to 50 lbs.

Preferred Qualifications

• CompTIA A+ Certification
• Network+ or other IT certifications
• Bachelor’s degree or equivalent experience
• Experience supporting healthcare environments is a plus
• Familiarity with G-Suite products preferred

Salary

Starting at $38 per hour

Benefits

• Health Insurance on day 1
• Dental, Vision, Life Insurance, and Disability coverage
• 401(k) Plan
• Generous PTO and paid holidays
• 8 paid holidays (2 floating)