Senior IT Support Specialist

About the role

Provide support for corporate standard technology products, including hardware and software planning. Organize and coordinate installation and deployment activities for upgrades. Troubleshoot and restore routine technical service and equipment problems. Interact with field locations to standardize support practices and procedures. Coordinate deployments and implementations with I.S. departments and user groups. Provide daily operational support for the Maryland Campus, including SMC, TechSpot, and walk-up services.

Responsibilities

• Provide support for corporate standard technology products, including hardware and software planning.
• Organize and coordinate installation and deployment activities for upgrades.
• Troubleshoot and restore routine technical service and equipment problems.
• Interact with field locations to standardize support practices and procedures.
• Cook up deployments and implementations with I.S. departments and user groups.
• Provide daily operational support for the Maryland Campus, including SMC, TechSpot, and walk-up services.

Requirements

• 5+ years in an IT support role.
• Experience providing operational leadership and support for day-to-day IT services.
• Infrastructure support and planning experience.
• Experience with walk-up tech bar support.
• Server and network support.
• A+ Certification.

Qualifications

Comprehensive benefits package including medical, dental, and vision insurance. Paid time off and a 401k program with company match. Opportunities for professional growth and development.

Skills

• IT Support
• Operational Leadership
• Infrastructure Support
• Walk-up Tech Bar Support
• Server and Network Support
• A+ Certification

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k Program with Company Match

Pay

N/A

Schedule

N/A

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k Program with Company Match