Senior IT Support Specialist

Primary Responsibilities

• Provide Tier 1–3 technical support to staff and chapter volunteers through in-person, remote, phone, and ticket-based support
• Troubleshoot and resolve hardware, software, network, access, and application-related issues
• Serve as a technical liaison between users, vendors, and internal technology teams
• Document incidents, resolutions, procedures, and technical knowledge articles
• Train and assist users in the effective use of organizational technology systems and applications

Identity & User Administration

• Manage employee onboarding and offboarding processes
• Create, modify, and deactivate user accounts, mailboxes, licenses, security groups, and permissions
• Administer Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365, Exchange Online, Teams, and related services
• Maintain user access controls and security policies

Infrastructure & Systems Administration

• Aid in maintaining and supporting servers, virtual machines, storage systems, networking equipment, firewalls, printers, and endpoint devices
• Aid with administration of Microsoft Azure and virtualization platforms
• Monitor system performance, availability, and capacity
• Implement software deployments, system updates, and security patching
• Support operating systems including Windows, macOS, iOS, Android, and ChromeOS

Network & Security Operations

• Troubleshoot and maintain LAN, WAN, wireless, and cloud-based networking environments
• Support DNS, DHCP, routing, switching, firewall, and VPN technologies
• Monitor network health, security, and system availability
• Aid with endpoint protection, vulnerability remediation, security monitoring, and compliance initiatives
• Participate in incident response and disaster recovery activities

Backup, Recovery & Business Continuity

• Aid in maintaining backup and recovery procedures for servers, virtual machines, databases, cloud services, and critical business systems
• Perform data restoration and disaster recovery testing
• Ensure backup systems meet organizational recovery objectives

Asset & Vendor Management

• Aid in maintaining hardware and software lifecycle processes, including procurement, deployment, inventory, and disposal
• Maintain accurate asset inventories and maintenance records
• Cook with vendors and service providers to support technology operations and issue resolution

Project & Process Improvement

• Participate in technology projects, system upgrades, migrations, and infrastructure improvements
• Aid in evaluating new technologies and identifying opportunities for operational efficiencies
• Develop and maintain technical documentation, standard operating procedures, and system diagrams
• Support organizational initiatives involving cloud services, communications systems, and business applications

Additional Responsibilities

• Provide after-hours or emergency support as needed
• Support organizational events, remote offices, and field staff when required
• Perform other duties as assigned

Pay

Salary Range: $60,000-80,000 (commensurate with knowledge, skills, and experience) with annual performance-based raises

Benefits

• Health, vision, dental and more insurance coverage plans are available
• 401(k) Retirement plan with an employer match of up to 5%
• Student Loan Assistance program of up to $200/month for eligible employees
• Vehicle stipend of up to $300/month for eligible employees
• Paid Time Off accrued at 15 days (120 hours) per year for new employees
• Bereavement/Family/Sick Leave of 6 days (48 hours) per year.
• 13 paid holidays

To Apply

Please combine your cover letter, resume, and 3 references as a single document before uploading your application to our website at www.pheasantsforever.org/jobs. Applicants who do not include all required materials may not be considered for the position.

Contact

If you have further questions about Pheasants Forever, the application process, or this position, please contact Jason Jorgenson, PF/QF Technology Systems Manager, via email at JJorgenson@pheasantsforever.org.