Senior IT Support Specialist

Girl Scouts River Valleys (GSRV) serves over 13,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place. Our work is grounded in five core values: Be Joyful, Be Willing to Work Through It, You Can Count on Me, Community First, and Girls Are at the Center of Everything We Do.

GSRV operates within the Entrepreneurial Operating System (EOS), aligning staff through clear accountability, scorecards, Rocks, and weekly L-10 meetings.

About the Role

The Senior IT Support Specialist serves as the primary technical support resource for the organization's workplace technology environment. The role is responsible for supporting Microsoft 365 services, endpoint devices, user access management, SharePoint Online, automation solutions, technology inventory, and security awareness platforms. The Senior IT Support Specialist serves as the primary internal escalation point for complex technology issues and works closely with the organization's managed service provider (MSP) and managed security service provider (MSSP) to maintain secure, reliable, and effective technology services. The position provides hands-on support for staff, volunteers, service centers, camp properties, Cookie Program operations, and other organizational technology needs.

Responsibilities

• Support the day-to-day administration of Microsoft 365, Microsoft Entra ID, Intune, SharePoint Online, Power Automate, and other workplace technologies.
• Manage the employee technology lifecycle, including account provisioning, device deployment, software licensing, and equipment replacement.
• Provide hands-on support, troubleshooting, maintenance, and deployment of end-user technology, including laptops, mobile devices, printers, peripherals, conference room technology, and related equipment.
• Serve as the primary escalation point for complex technical issues and coordinate resolution with the MSP, MSSP, vendors, and service providers.
• Manage technology inventory, asset tracking, procurement coordination, equipment assignments, and equipment lifecycle activities.
• Support identity and access management processes, device compliance activities, security awareness initiatives, and information security requirements.
• Develop and maintain SharePoint sites, Power Automate workflows, technical documentation, and support procedures.
• Provide onsite and remote support for service centers, camp properties, meetings, events, and organizational programs.
• Coordinate technology deployment, equipment inventory, setup, and support for Cookie Program warehouse and distribution operations.
• Support audit, compliance, business continuity, and technology governance activities related to assigned systems.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience.
• Five (5) or more years of experience supporting endpoint devices, workplace technologies, Microsoft 365 services, or related technology support functions.
• Experience supporting Microsoft 365, Microsoft Entra ID, Intune, SharePoint Online, and endpoint management solutions.
• Experience managing user accounts, device deployments, software licensing, and technology inventory.
• Experience troubleshooting hardware, software, printers, mobile devices, and collaboration technologies.
• Experience working with managed service providers, technology vendors, and distributed operations.

Skills

• Microsoft 365, Microsoft Entra ID, Intune, SharePoint Online, and related cloud services.
• Endpoint management, device lifecycle administration, and mobile device management.
• User account administration, multifactor authentication, and access management.
• Windows operating systems, endpoint troubleshooting, and collaboration technologies.
• Technical documentation, inventory management, and software licensing practices.
• Information security principles, endpoint security, and security policy compliance.

Preferred Qualifications

• Experience supporting security awareness and phishing simulation programs.
• Experience supporting nonprofit, camp, warehouse, retail, or other multi-site environments.
• Experience leading technology deployments, equipment refresh projects, or operational technology initiatives.

Competencies

These competencies define what exceptional leadership looks like at GSRV. Performance is evaluated against each competency during regular reviews.

• Team Engagement: Demonstrates the practices of having courageous, clear, friendly, and productive conversations with co-workers, leaders, youth, families, and community members. Contributes to team building and fosters a positive work culture.
• Communication & Accountability: Effectively communicates in multiple ways, articulates thoughts clearly, listens with the goal of understanding, and proactively communicates about impacts to deadlines or work. Open and clear when receiving and providing feedback.
• Professional Growth: Actively participates in training, seeks growth pathways through ongoing education, volunteering, taking on additional responsibilities, and applying knowledge gained in their work.
• Innovation Leading Impact: Contributes ideas and solutions to improve work strategies, takes thoughtful risks, includes key people in the development and implementation of innovations, and utilizes data and cultural knowledge to align with organizational strategies.
• Equity-Focused: Incorporates GSRV’s equity framework and anti-racism guidance into work, decisions, and actions. Actively participates in learning and demonstrates the ability to build and maintain positive diverse relationships.
• Work Performance: Proactively understands goals, roles, and responsibilities. Works with their manager to meet outcomes, acts as a problem-solver, and demonstrates flexibility and adaptability when strategies shift.

Pay

Hiring range: $72,000.00 - $90,000.00 per year.

Working Conditions

• This role operates across office environments, community settings, donor meetings, and external events.
• Ability to lift and transport technology equipment up to 50 pounds.
• Ability to travel regularly between service centers, camps, cookie warehouse locations, meetings, and events in southern Minnesota, western Wisconsin, and surrounding region.
• Ability to work occasional evenings and weekends as operational needs require.
• Frequent speaking, presenting, reading, and computer use.
• Noise levels may vary by location.