Senior IT Support Specialist
Tishman Speyer · New York, NY · 5 days ago
Information Technology$115k–$135k/yrFull-time
About the role
Tishman Speyer is seeking a Senior IT Support Specialist to provide white-glove, real-time technical support to our Chief Executive Officer and our most senior executives.
Responsibilities
- Provide dedicated, high-touch IT support, ensuring rapid response and real-time resolution of all technology issues.
- Support and maintain multiple iPads and iPhones, ensuring seamless synchronization and configuration across devices.
- Manage and troubleshoot applications essential to the workflow, including Windows 11, Outlook, Microsoft Teams, O365, Zoom, OneNote, iOS Mail, PDF Expert, and Diligent.
- Partner closely with the administrative team to identify, triage, and resolve issues with minimal direct disruption to our executives.
- Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance.
- Provide on-site and at times off-business hours remote support during business travel, meetings, and events as needed.
- Maintain an exceptional level of discretion and confidentiality at all times.
- Collaborate with internal IT teams to escalate and resolve complex issues while ensuring executive satisfaction.
- Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence.
- Stay current with the latest Apple iOS, Windows and enterprise productivity tools to make informed recommendations.
Requirements
- Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or VIP-level support.
- Proven experience supporting C-level executives, ideally within a fast-paced, global organization.
- Expert-level proficiency with Apple iOS devices (iPhone, iPad) and Apple ecosystem management.
- Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Zoom and Diligent.
- Excellent troubleshooting skills and ability to diagnose issues quickly under pressure.
- Exceptional communication and interpersonal skills, with a white-glove customer service mindset.
- Able to work independently and handle sensitive information with utmost confidentiality.
- Flexibility to provide after-hours or weekend support as required.
- Experience working in environments with high-demand executives.
- Experience with Intune Mobile Device Management (MDM).
- Experience with hybrid or mobile work setups with enterprise-grade security configurations.
Qualifications
- Onsite presence is required for this position.
Skills
- Apple iOS ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
- PDF Expert
- Diligent
- Apple iOS devices (iPhone, iPad)
- Apple ecosystem management
- Microsoft 365 suite (Outlook, Teams, OneNote)
- Zoom and Diligent
- Windows 11
- Outlook
- Microsoft Teams
- O365
- Zoom
- OneNote
- iOS Mail
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