Senior IT Support Specialist

About the role

You'll operate as a team of one making IT work at Hearth. As our Senior IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board, manage our MAC fleet, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale — this is your shot to audit what's there and build the function into something that can support our growth. This role will be located in NYC along with the CEO and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building truly innovative software and making a significant positive impact in the world.

Responsibilities

• Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently.
• Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled.
• Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant.
• Manage our MAC fleet. You will be responsible for the end-to-end lifecycle of our MacBook fleet, including provisioning, deployment, MDM administration, security compliance, updates, and onboarding/offboarding.
• Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT — including automating repetitive support with AI where it makes sense.
• Grow the role your way. If it's the right fit, expand into Office Manager responsibilities — reception, supplies, guest coordination — with compensation adjusted accordingly.

Requirements

• Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size — you've seen a lot and can operate independently without hand-holding.
• Mac fleet administration experience, ideally from another startup.
• Strong written communication — much of this role happens over Slack, so clear, polished writing matters.
• Working knowledge of SOC2 compliance.
• Able to be on-site at our SoHo office five days a week.

Qualifications

• Experience building AI-powered workflows or automations — auto-resolving routine support tickets, for example.
• Familiarity with Okta or similar identity/access management tools.
• Comfortable owning the SOC2 process in a tool like Vanta (deep, years-long compliance background not required — most of it is learnable).

Benefits

• Mission-driven, values-based culture
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
• Generous PTO, plus paid company holidays
• Medical, dental, and vision options
• 401(k