Senior IT Support Specialist

Essential Duties and Responsibilities

• Acts as the initial point of contact for all computer and system-related concerns from employees.
• Diagnoses problems to resolve calls on various supported computer hardware, software, and operating systems.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Collaborates with IT leadership to ensure efficient operation of the organization's desktop computing environment.
• Supports development and implementation of new computer projects and new hardware installations.
• Administers and resolves issues with end-user workstation network software products.
• Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems. Provides on-call support.
• Liaisons with third-party support and PC equipment vendors.

Minimum Qualifications

• Must be willing to Travel up to 70%
• Must be able to obtain a state medical marijuana badge and pass a background check
• Must be able to communicate with GDF Team effectively and professionally
• Must perform under high pressure situations.
• Strong customer service orientation
• Able to work in a fast-paced environment and handle high stress situations
• Self-Motivated
• Able to multitask
• Excellent organizational skills
• Able to stay focused
• Positive attitude and strong work ethic. Must be a team player with a “can do” attitude
• Available to work weekends and holidays as needed
• Reliable transportation and valid driver’s license are required

Education & Experience Requirements

• Bachelors in an IT-field or equivalent years’ experience
• Five years’ work experience in related field
• Excellent knowledge of PC and desktop hardware
• Excellent knowledge of PC internal components
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems, and standards
• Able to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides

Physical Requirements

• Must be able to lift and carry up to 50 pounds.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• The ability to respond quickly to sounds
• The ability to move safely over uneven terrain or in confined spaces
• The ability to see and respond to dangerous situations
• The ability to wear personal protective gear correctly most of the day
• The ability to sit or stand for up to 12 hours at a time
• The ability to work in bright/hot/humid conditions
• The ability to work in low light situations
• Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity
• Exposure to limited hazardous chemicals