Senior IT Project Manager – Mobile Device Deployment & Refresh(5964-1)

About the role

We are seeking an experienced Senior IT Project Manager to support and lead enterprise-level technology initiatives involving mobile devices, including smartphones, iPads, and related accessories. A primary focus of this role will be overseeing a large-scale State of Good Repair (SOGR) Device Replacement/Upgrade Project. This initiative focuses on replacing or upgrading enterprise mobile assets (iPhones and iPads) that are older than five years or no longer compatible with current operating system requirements. The Project Manager will manage initiatives end-to-end—from strategy and planning through deployment and closeout.

Responsibilities

• Project Execution: Manage enterprise mobile device refresh and replacement initiatives from project kickoff through final operational handover.
• Stakeholder Coordination: Collaborate with internal business units and key stakeholders to evaluate current asset inventories and define specific replacement needs.
• Planning & Scheduling: Develop and maintain detailed project schedules, deployment roadmaps, milestone trackers, and executive status reports.
• Lifecycle & Logistics Management: Oversee the lifecycle of hardware assets—including procurement, delivery receipt, staging, configuration, asset tagging, distribution, returns, and decommission.
• System & Inventory Reconciliation: Ensure accurate tracking and reconciliation of inventory across ServiceNow and multiple enterprise data sources.
• Cross-Functional Collaboration: Partner closely with IT Infrastructure, Mobile Device Management (MDM), Service Desk, Asset Management, Procurement, and external vendors to resolve operational bottlenecks and preserve project timelines.
• Risk & Mitigation Management: Identify potential project risks, delays, and technical dependencies; implement proactive mitigation strategies to maintain schedule and scope alignment.
• Process Improvement: Evaluate deployment workflows, inventory tracking methods, and project methodologies to implement continuous operational enhancements.
• Operational Transition: Facilitate seamless handoffs of completed deployment phases into standard day-to-day operational and support workflows.

Requirements

• Soft Skills – Customer Service & Stakeholder Management: Strong communication, user coordination, and vendor alignment abilities (4–6 years experience, required).
• Software Skills – ServiceNow: Hands-on experience using ServiceNow for asset tracking, workflow execution, and ticket management (4–6 years experience, required).
• Software Skills – Advanced MS Excel: Proficiency in data analysis, pivot tables, advanced formulas (e.g., XLOOKUP/VLOOKUP), and inventory reconciliation (4–6 years experience, required).

Skills

• mobile
• management
• excel
• advanced
• data
• enterprise
• project
• servicenow