Senior IT Operations Support Associate

Location: Dearborn, MI | Onsite Schedule: Full-Time | W2 Contract | Open Ended Type: W2 Contract Only (No C2C, No Relocation Assistance) Pay Rate: $36.00 - $38.00/hour Summary We are seeking a Senior IT Operations Support Associate to provide onsite technical support for a high-volume manufacturing environment in Dearborn, MI. This role will support plant operations by troubleshooting IT infrastructure, manufacturing applications, end-user systems, servers, networks, and operational technology environments. The ideal candidate will have experience supporting mission-critical production systems, responding to incidents, collaborating with cross-functional teams, and ensuring maximum uptime within a fast-paced manufacturing setting. This is a hands-on position requiring strong technical troubleshooting skills, operational support experience, and the ability to work flexible hours, including occasional weekends, to support a multi-shift manufacturing operation. Key Responsibilities Provide onsite IT operations and technical support for manufacturing and business users across the facility.Troubleshoot and resolve issues involving applications, infrastructure, operating systems, hardware, networking, and end-user technology.Support manufacturing execution and plant floor systems to ensure operational continuity and production uptime.Coordinate with corporate IT teams and business stakeholders to prioritize support activities and process improvement initiatives.Participate in incident management activities, including troubleshooting, escalation support, root cause analysis, and business continuity efforts.Serve as onsite technical support for enterprise teams, including server, database, network, and operations teams.Maintain and support Windows and Linux server environments across physical and virtual infrastructures.Support Cisco-based networking equipment and assist with network troubleshooting activities.Assist with deployment, configuration, maintenance, and support of manufacturing technology solutions and connected devices.Support modernization initiatives involving Industrial IoT (IIoT), mobile technologies, software-defined networking, and Factory of the Future programs.Develop, maintain, and update technical documentation, knowledge articles, support procedures, and operational runbooks.Collaborate with plant leadership, engineering, controls, quality, finance, and production teams to support business objectives.Assist with workload coordination and support planning as directed by site IT leadership.Provide after-hours and weekend support when production schedules require. Required Qualifications High School Diploma or GED.3-5 years of IT Operations, Technical Support, Help Desk, Infrastructure Support, or Operations Support experience.Experience troubleshooting hardware, software, network, and operating system issues.Knowledge of Windows-based environments and enterprise IT support processes.Experience supporting end users within a production, manufacturing, logistics, warehouse, or industrial environment.Strong problem-solving and root cause analysis skills.Experience documenting support procedures and technical solutions.Ability to work onsite in Dearborn, MI.Ability to support flexible schedules, multiple shifts, and occasional weekend production requirements.Strong communication and customer service skills. Preferred Qualifications Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field.Experience supporting manufacturing systems, industrial environments, or plant floor technologies.Experience with Cisco networking equipment.Experience supporting Windows and Linux server environments.Exposure to virtualization technologies and enterprise infrastructure operations.Experience with Industrial IoT (IIoT), mobile device technologies, Android/iOS platforms, or software-defined networking.Familiarity with incident management, escalation support, and business continuity processes.Knowledge of manufacturing execution systems (MES) and operational technology environments. #INDOEM