IT Operations Support Senior Associate

Responsibilities

• Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
• Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls.
• Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
• Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
• Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems.
• Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
• Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
• Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
• Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository.
• Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices.
• Support a multi-shift operation in a manufacturing plant; must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with corporate IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist site IT manager with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.
• Support of local network equipment in a Cisco based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

Requirements

Senior Associate: 3 to 5 years experience in relevant field.

Benefits

80 hours paid time off, medical insurance contributions, dental vision, and 401k retirement savings plan.

Pay

$40‑43 per hour.

Schedule

40 hours per week, multi‑shift plant, may require night shift, onsite.