IT Operations Support Senior Associate

About the role

This is an Information Technology Operations role supporting Dearborn Truck and the new Rouge Electric Vehicle Center (REVC) F-150 Lightning facility, where America’s best-selling vehicle for over 40 years is built. As a member of the Site IT team, you will assist in redefining and reimagining how IT supports the manufacturing team during the site’s electrification revolution. You will be hands-on in helping the plant produce exciting new vehicles for the North American consumer market.

You will interface with and support IT across a broad range of infrastructure and applications used in vehicle production, contributing to process improvements for flexible and lean manufacturing. This includes enabling Factory of Tomorrow initiatives (e.g., IIOT, software-defined networks, next-generation error proofing, digital broadcast, and mobility solutions) while also supporting legacy manufacturing execution systems.

The successful candidate will work with a global team to provide technical troubleshooting, data analysis, and problem resolution for plant floor applications and infrastructure, leading efforts to ensure manufacturing applications meet productivity goals. You will collaborate daily with all plant business departments, including assembly, industrial controls, quality, and finance.

This position offers an excellent opportunity to expand your IT skillset while gaining manufacturing experience that will enhance your long-term career potential.

Responsibilities

• Provide technical support (IT applications, infrastructure, operating systems, end-user productivity tools) to plant business customers throughout the manufacturing facility.
• Interface with corporate IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems and Corporate teams in resolving incidents; provide triage, execute business continuity plans, and support escalations for global teams (e.g., DBA, Server Operations, Ops Control, Network Operations).
• Focus on the integration and long-term maintenance of applications and hardware.
• Assist the site IT manager with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.
• Support local network equipment in a Cisco-based environment.
• Support local servers across both physical and virtual environments in Windows and Linux ecosystems.
• Support Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined networks, mobile, and Android-based equipment.

Requirements

• 3 to 5 years of experience in a relevant IT operations or technical support role (Senior Associate level).
• High School Diploma or GED (Bachelor’s degree preferred).
• Ability to support a multi-shift operation in a manufacturing plant, including flexible hours and weekend production support as needed.

Skills

• IT Operations
• Operations Support Systems
• Technical Troubleshooting
• IT Support
• Technical Customer Support

Benefits

• Medical and Dental (FastTek pays the majority of the medical program).
• Vision.
• Personal Time Off (PTO) Program.
• Long Term Disability (100% paid).
• Life Insurance (100% paid).
• 401(k) with immediate vesting and a 3% (of salary) dollar-for-dollar match.
• Lucrative employee referral program.
• Employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press from 2013 to 2023.