IT Operations Support Senior Associate
FastTek Global · Wayne, MI · 1 mo ago
Information TechnologyFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info.
We need to parse the posting.
Let's extract sections:
- About the role: The first paragraph: "Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components. They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health. They are also responsible for setting up user systems and operating systems."
That's a prose description.
- Responsibilities: The bullet list after "Key Responsibilities". It includes many items separated by periods? Let's list them:
"Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,.
Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems.
Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices"
We need to put each as inside
- .
- Requirements: There's "Skills Required", "Experience Required", "Education Required", "Education Preferred". Could be separate sections: Skills, Experience, Education. But we have headings: Skills, Requirements, Qualifications. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have "Skills Required" list: IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support
We have "Experience Required": Senior Associate Exp: 3 to 5 years experience in relevant field
We have "Education Required": High School Diploma / GED
We have "Education Preferred": Bachelor's Degree
We also have "Additional Information" with many details: multi-shift operation, on site, flexible hours, weekend production, technical support to plant business customers, interface with corporate IT, support plant floor systems, etc. That could go under "Qualifications" maybe? Or "About the role"? But we already have About the role. Could treat Additional Information as part of Responsibilities or Qualifications. The instruction: include a section only when posting has real specific content for it. We have content for Qualifications (education, experience). Also we have Skills section.
We have Benefits section: list of benefits.
We have Pay: not mentioned. No pay info. So we should NOT include Pay section.
Schedule: mention "Support a multi-shift operation in a manufacturing plant. o Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary." That's schedule info. So we can include Schedule section with that content.
We also have additional info about company purpose etc. That's boilerplate? It's about company culture, maybe not needed but could be considered "About the role"? Probably not needed; it's fluff. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company purpose paragraph might be considered boilerplate but it's substantive? It's about company values. Might be considered fluff but not explicitly prohibited. However we should keep only substantive job-related info. The purpose paragraph is not directly about the job. Could be omitted. Also the AI & Hiring Disclosure is boilerplate; remove.
Thus sections:
- About the role: first paragraph.
- Responsibilities: list.
- Skills: list of skills.
- Requirements: maybe combine Experience and Education? But we have separate headings: Requirements and Qualifications. Could put Experience under Requirements, Education under Qualifications. Or combine both under Requirements. Let's follow typical: Requirements = Experience + Education? Qualifications = Preferred? But we have both required and preferred education. Could put Education Required under Requirements, Education Preferred under Qualifications. Experience under Requirements.
Thus:
Requirements: Experience Required (Senior Associate Exp: 3 to 5 years experience in relevant field). Also maybe Education Required? But we already have Education Required separate. Let's put Education Required under Requirements as well? Might be duplication. Better: Requirements: Experience Required. Qualifications: Education Required and Preferred.
But we also have Skills Required separate heading.
Thus sections:
- About the role
- Responsibilities
- Skills
- Requirements (Experience)
- Qualifications (Education)
- Benefits
- Schedule
Check if any other sections like Pay: none.
Now format.
We need to output only HTML fragment, no /. Use
- for lists. Use
for prose. We must preserve all substantive information. Ensure we don't lose any details. Let's craft. About the role:
Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components. They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health. They are also responsible for setting up user systems and operating systems.
Responsibilities:Responsibilities
then- with each item.
Need to ensure we keep punctuation exactly? Slight variations okay.
List items:
- Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
- Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls.
- Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
- Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
- Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems.
- Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
- Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
- Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
- Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository.
- Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices.
Note: there was a stray comma after "access controls,." We'll fix.
Skills:
Skills
- with items: IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support.
Requirements:
Requirements
Senior Associate Exp: 3 to 5 years experience in relevant field
Qualifications:Qualifications
Education Required: High School Diploma / GED
Education Preferred: Bachelor's Degree
Benefits:Benefits
- list items: Medical and Dental (FastTek pays majority of the medical program), Vision, Personal Time Off (PTO) Program, Long Term Disability (100% paid), Life Insurance (100% paid), 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match, lucrative employee referral program, employee recognition culture, FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023! (maybe include as bullet). Also maybe include "Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want". That's prose; could be a
before list. But we can incorporate as part of list? Better to have a
intro then list. The instruction: use
for prose. So we can have a
describing benefits then
- for specific benefits.
Thus Benefits section:
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want.
then- with items.
Schedule:
Schedule
Support a multi-shift operation in a manufacturing plant. Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
We should also include any other schedule info like "Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant." That's more about duties, maybe belongs to Responsibilities. Already covered. Now ensure we didn't miss any substantive info from Additional Information: "Interface with corporate IT and business owners to prioritize improvement efforts." "Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary." "Focus on the integration / long term maintenance of applications and hardware." "Assist site IT manager with managing assignments and workload." "Develop, maintain, and share, accurate support documentation." "Support of local network equipment in a Cisco based environment." "Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem." "Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment." These are responsibilities details; we should incorporate them into Responsibilities list. We missed many. Let's add them as additional list items. Add to Responsibilities: - Interface with corporate IT and business owners to prioritize improvement efforts. - Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary. - Focus on the integration / long term maintenance of applications and hardware. - Assist site IT manager with managing assignments and workload. - Develop, maintain, and share accurate support documentation. - Support local network equipment in a Cisco based environment. - Support local servers across both physical and virtual environments in a Windows and Linux based ecosystem. - Support Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment. Also "Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant." That's a