Senior IT Operations Center Engineer

About the role

The Senior IT Operations Center Engineer plans, installs, monitors and maintains the integrity, security, availability, reliability and performance of primary and auxiliary technical architecture for corporate computerized systems as related to infrastructure software/hardware; provides an extended level of technical support and timely assistance to clients of computerized systems; evaluates, tests, and recommends new computerized system products.

Responsibilities

• Plans, installs, monitors and maintains the integrity, security, availability, reliability and performance of primary and auxiliary technical architecture for corporate computerized systems as related to infrastructure software/hardware.
• Provides an extended level of technical support and timely assistance to clients of computerized systems.
• Evaluates, tests, and recommends new computerized system products.
• Responsible for the design, configuration, and operation of the monitoring platforms, batch jobs systems, and file transfer systems.
• Responsible for ongoing infrastructure and process improvements, including the application of industry best practices monitoring, batch, and file transfers.
• Accountable for complying with all laws and regulations that are associated with duties and responsibilities.

Requirements

• Bachelor's in Computer Science or related field required.
• Four years related experience in a hosting environment, data center, help desk, NOC or comparable environment to include at least one year experience troubleshooting networks and/or servers.
• Work experience in one or more of the following areas of specialty as specified: Linux operating system software (Red Hat Linux preferred), SAN/NAS infrastructure (Pure storage or Isilon preferred), Backup systems (Avamar/Datadomain preferred), Virtual Infrastructure (VMware preferred).
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
• Cloud experience, preferably in AWS.
• Experience with monitoring systems and automation software (e.g., Solarwinds, SCOM, Control-M, Systrack, Puppet, cfengine, Chef).
• Scripting skills (e.g., shell scripts, Perl, Ruby, and Python).
• Experience with secure file transfer systems (e.g., MessageWay, Connect Direct).
• Networking knowledge (OSI network layers, TCP/IP).

Qualifications

• Education: Bachelor's in Computer Science or related field required.
• Experience: Five years of related work experience, with a background in one or more of the following areas of specialty as specified: Linux operating system software, SAN/NAS infrastructure, Backup systems, Virtual Infrastructure.

Skills

• Decision Making: Designs, defines, and installs system components of a major system or subsystem.
• Analytical & Creative: Analyzes and develops detailed approaches to determine the most efficient systems and programming approach on complex applications and systems that require extensive problem definition.
• Technical Support: Provides technical support and troubleshoots problems on local area networks (LAN) and data networks using UNIX and/or Linux operating systems.
• Custom Scripts: Writes and maintains custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Information Systems: Provides technical advice for assigned clients to meet client needs and expectations.
• Project Management: Performs with some technical direction, estimates and plans own work ensuring objectives, schedules and cost of assigned segment of project are met.

Benefits

Residency in or relocation to Louisiana is preferred for all positions.

Pay

N/A

Schedule

N/A

Additional Information

Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.