Senior Engineer, IT Operations

About the role

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. ICE Endpoint Solutions is responsible for every endpoint, physical and virtual, globally—currently accounting for 20,000 devices. The team manages master images, golden templates, operating system updates and upgrades, security patches, software delivery, endpoint configuration, and compliance controls.

Endpoint Solutions - Engineering implements and improves the technologies used to manage, maintain, secure, and ensure compliance across ICE’s global physical and virtual endpoint estate. This role focuses on Horizon-based virtual desktop infrastructure, including design, administration, optimization, and operational support.

Responsibilities

• Assist in the planning, design, and implementation of management systems and infrastructure.
• Design, maintain, and support enterprise virtual desktop infrastructure, with a focus on Horizon-based desktop delivery.
• Manage golden images, desktop pools, Instant Clone lifecycle, entitlements, and application delivery workflows.
• Troubleshoot VDI performance, availability, access, profile, connectivity, and user experience issues across the full stack.
• Work with infrastructure, network, security, identity, and application teams to ensure the VDI platform remains secure, resilient, scalable, and operationally efficient.
• Participate in an on-call rotation for after-hours and weekend support.
• Mentor teammates and partner teams by sharing knowledge, guidance, and practical support.
• Stay current with supported technologies and identify opportunities to apply new features to business needs.
• Take projects from idea to completion independently, with guidance where required.

Requirements

• Strong experience designing, administering, troubleshooting, and optimizing enterprise VDI environments, with hands-on familiarity with VMware Horizon / Omnissa Horizon, including Connection Servers, Instant Clones, golden image management, desktop pools, entitlements, user experience optimization, profile management, Unified Access Gateway, and vSphere integration.
• Strong knowledge of VMware vSphere concepts, including clusters, hosts, resource management, templates, snapshots, storage, networking, and virtual machine lifecycle management.
• Experience monitoring VDI health and performance, including log analysis, session performance, resource contention, login times, protocol behavior, storage latency, capacity trends, and user experience.
• 5+ years of experience managing and optimizing Windows 11 in both physical and virtualized environments.
• 5+ years of experience building and managing desktop infrastructure using tools such as Broadcom Altiris, Microsoft SCCM, Intune, or Tanium.
• Experience with management and automation scripting in PowerShell and VMware PowerCLI; comfortable performing tasks from the command line.
• Strong knowledge of Active Directory, Group Policy, DNS, and Microsoft Entra ID.
• Ability to diagnose issues across endpoint, virtual desktop, identity, network, storage, security, and application layers.

Nice-to-have Qualifications

• College degree in Engineering, MIS, CIS, or related discipline.
• Experience with Horizon App Volumes, Dynamic Environment Manager, monitoring platforms, VDI capacity planning, or protocol-level performance troubleshooting.
• Experience with Citrix Virtual Apps and Desktops, StoreFront, NetScaler / ADC, or Citrix app layering technologies.
• Experience with Azure Virtual Desktop or Windows 365.
• Experience with scripting languages such as PowerShell, VBS, or Python for automation tasks.
• Familiarity with ServiceNow and change / incident management practices.
• Experience in the financial services industry.

Benefits

• Healthcare coverage (medical, dental, and vision).
• 401(k) plan.
• Life insurance.
• Time off and paid leave for qualifying circumstances.

Pay

The expected base salary for this role, if located in Illinois, is between $97,900 - $128,800 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. Compensation is based on the skillset and experience of the individual.