IT Operations Senior Engineer

THE POSITION

We are seeking an experienced Senior IT Operations Engineer to join our dynamic technology team.

THE GAME PLAN

• Incident Management & Operations Management

• - Lead incident response efforts and perform root cause analysis to prevent recurring issues

• - Implement and manage monitoring, alerting, and automation tools to improve system reliability and performance

• - Collaborate with development and security teams to ensure best practices in DevOps and infrastructure as code (IaC)

• - Document processes, procedures, and system configurations

• - Mentor junior team members and contribute to knowledge sharing initiatives

• - Handle service requests, incidents and change requests using industry best practices

• - Create and update knowledge base articles

• - Coordinate day-to-day assignments and tasks, especially during heightened awareness events

• - Proactively monitor and support all production environments through internal and external dashboards

• - Possess exceptional analytical and conceptual thinking skills

• - Provide exceptional information internally regarding ongoing issues

• - Prepare and distribute relevant metrics as needed

• - Identify and implement process improvements to the incident and problem management process

• - Act promptly on notifications, service degradation, and outages

• - Coordinate internal and external communication on P1 and P2 incidents

• - Maintain, escalate, and update Ops related tickets and deliverables

• - Deliver on Key Performance Indicators (KPIs) set internally and adhere to Service Level Agreements (SLAs) with other departments

• - Serve as the primary human-in-the-loop control point for agentic workflows, AI-driven automation, and autonomous systems

• - Review and approve critical actions before execution when automated systems flag high-risk operations or confidence thresholds are not met

• - Provide expert judgment on edge cases, ambiguous situations, and scenarios where automated decision-making requires human validation

• - Balance automation efficiency with risk mitigation, ensuring appropriate human oversight for business-critical and sensitive operations

THE STATS

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience

• 10+ years of experience in operations, systems engineering, or infrastructure management

• Proficiency with cloud platforms (AWS, Azure, or GCP) and cloud-native technologies

• Strong understanding of networking concepts including TCP/IP, DNS, load balancing, and firewalls

• Experience with containerization technologies (Docker, Kubernetes)

• Proficiency in scripting languages (Python, Bash, PowerShell)

• Excellent problem-solving skills and ability to work under pressure

• Strong decision-making capabilities with experience in risk assessment and mitigation strategies

• Demonstrated ability to balance automation efficiency with appropriate oversight, governance, and human judgment

• Must pass all relevant background security checks

• Must be licensed in each state as required by those jurisdictions

• 10+ years professional experience in similar role

• 10+ years professional experience in an e-commerce role with significant focus on online or mobile applications

• Strong negotiation skills and ability to influence, with experience partnering across Engineering, Service Management, and SRE teams preferred

• Approachable and self-starting – working with various stakeholders with minimal supervision

• Innovative thinker who can contribute new ideas and practical uses of AI and automation to improve IT Operations processes

• Has a customer-first mentality with the customer experience at the forefront of what we do

AFTER JOINING FANDUEL

Player Benefits:

• Affordable health plans (some as low as $0 per paycheck)

• Mental health support

• Fitness benefits

• Generous paid time off (PTO & sick leave)

• Annual bonus and long-term incentive opportunities (based on performance)

• 401(k) with up to a 5% match

• Commuter benefits

• Pet insurance

• Other employee benefits

Equal Opportunities Employer: We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law.

Salary Range: $112,000 - $140,000 USD, dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

Reasonable accommodations for qualified individuals with disabilities are provided during the application and hiring process, including support for the interview or onboarding process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.