Senior IT Operations Engineer

About the role

As SingleStore’s Sr. IT Operations Engineer, you will help shape the IT toolset used by our end users. This is an active, hands-on position responsible for the planning, design, development, and Tier 3 support of several key technical areas at the SingleStore IT team, including end-user support, client engineering, endpoint security, and infrastructure application support. This is an incredible opportunity for someone to build upon their technical strengths, mentor junior engineers, and be part of IT at a growing startup.

Responsibilities

• Administer a wide variety of SaaS applications, including OKTA (+ Workflows), Google Workspace, Slack, and Atlassian tools (JIRA + Confluence), and MDM administration.
• Keep up to date with new features and new releases in these applications to identify opportunities for better automation or features useful for our environment.
• Seize opportunities across the IT Operations team to eliminate manual work through tooling, integrations, and automation.
• Respond to tickets and execute new hire onboarding and user separation processes.
• Support junior members of the team with troubleshooting and resolution of complex issues.
• Design, architect, implement, and maintain systems and solutions for IT-related topics, including staff computer hardware, operating systems, software applications, networking, videoconferencing, and printers.
• Partner and collaborate with all business units to help evaluate hardware and software solutions, communicating effectively and concisely with the entire company.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
• Learn and expand your horizons; take on new challenges as the business scales.

Requirements

• Prior experience in implementing and administering Google Workspaces, OKTA (+ Workflows), Slack, and JIRA.
• Prior experience using GAM or other tools for bulk tasks managing Google Workspace via a command line.
• Prior experience administering Kandji or any other Mac MDM tool.
• Prior experience designing and implementing tools to maintain and support a distributed user base of macOS, Linux, and Microsoft Operating systems.
• Excellent communication and organization skills.
• Desire to learn new technologies and teach junior members.

Nice to have

• Experience using GAM for managing Google Workspace.
• Experience managing a network based on Juniper technology.
• Experience designing AV hardware and equipment for conference room (Google Meet and Zoom) solutions.
• Experience with workflow automation tools (OKTA workflow, Workato, etc.).
• Experience with Python scripting.
• Knowledge of AWS components such as Lambda, CodeBuild, DynamoDB, VPC, RDS, API Gateway, CloudWatch, SNS, SQS, IAM, SES, etc.
• Relevant industry certifications or a B.S. Degree in Information Technology or a related discipline.

Benefits

• Stock options.
• Flexible paid time off.
• Monthly three-day weekends.
• 14 weeks of fully-paid gender-neutral parental leave.
• Fertility and adoption assistance.
• Mental health counseling.
• 401(k) retirement plan.
• Rich health insurance offerings—including medical, dental, vision, and life and disability insurance.

Pay

SingleStore’s base salary range for this position is $80,000 - $115,000 USD.

Schedule

Full-time, onsite in our San Francisco office.