Senior IT Engineer, Workplace

Airwallex is the only unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage business accounts, payments, spend management, treasury, and embedded finance at a global scale. Founded in Melbourne, we have a team of over 2,300 innovators across 27 offices globally, backed by world-leading investors.

About The Team

Corporate IT builds and runs the technology Airwallex operates on—laptops, identity, collaboration, automation, and AI. We partner with every team in the company, from Finance to Engineering, to solve hard problems and build new solutions. We remove friction from technology, provide world-class support, and drive outcomes that help Airwallex move faster and go further.

Responsibilities

• Design, develop, and optimize Slack integrations, workflows, apps, and services as the primary owner and subject-matter expert for Airwallex.
• Design, develop, and optimize Google Workspace and Zoom, connecting these services and platforms using APIs and technical tools.
• Develop custom scripts or use low/no-code or third-party solutions to move and manage data between collaboration platforms (Slack, Google Workspace, Zoom, JIRA, etc.).
• Build bots, workflows, and automations that connect with these tools, leveraging AI models to enhance performance.
• Regularly assess and ensure our collaboration tools meet business needs, ensuring secure and scalable growth.
• Manage ambiguity, take vague problems, and build solutions with strong intuition on the right path forward.
• Run complex migrations and integrations from mergers and acquisitions, helping bring new teams into Airwallex.
• Collaborate extensively across the business with key teams in Finance, Legal, Operations, Support, and Sales to solve their problems and help them use these products to move faster.
• Write and build custom solutions where products fall short—solve Airwallex problems either by building or buying.
• Serve on the IT Engineering team, helping with escalations from Support and leveraging your all-round knowledge to solve other problems as needed.
• Drive key AI outcomes, evaluating, deploying, and enabling teams to use AI technology across our business and within our core products.

Requirements

• 5+ years in a corporate platform or collaboration services engineer role, using cloud-first/SaaS-based collaboration solutions.
• 5+ years with demonstrable experience as the “primary owner” of a core product—Slack or Google Workspace—able to speak to technical detail.
• Extremely strong written and verbal communication, able to convey ideas or solutions to technical and non-technical audiences.
• Demonstrated experience with data migration, automation scripts, custom integrations, bots, and workflows.
• Clear and demonstrated understanding of common AI models and tools, with examples of deployment and daily use, and a strong ability to learn new concepts quickly.
• Hands-on coding experience with automation tools and APIs; experience with JSON, REST APIs, Python, or similar technologies.
• Experience with low-code/no-code tools (e.g., Workato, Tray, Mulesoft) is a plus but not required.
• Demonstrated experience building/administering integrations with common tech startup platforms: Atlassian, Slack, Google Workspace, Zoom, etc.
• Knowledge and understanding of cloud platforms and deploying code or services to them (Google Cloud, AWS) and key services within (e.g., Cloud Function).
• Strong knowledge and experience in IT Operations, understanding how global teams work and how IT support functions and escalations happen.
• Comfortable working in a global organization with in-person and remote collaboration across multiple time zones.
• Able to participate in on-call rotations and serve as an SME for primary tools or solutions they build (“build it, own it” mentality).

Pay

$150K - $250K