Senior Investor Services Representative

We’ve founded a company that values you: your time, your career, your talents and drive. We invest in our employees and our community, and continue to grow with a focus on quality, culture, and long-term retention.

Remote/Hybrid Work Flexibility

This position offers hybrid remote work flexibility within Maine (minimum 2 in-office days per week). Fully remote work opportunities will be considered for residents of one of the following states: AR, CO, CT, DC, FL, GA, IN, IA, KS, KY, ME, MD, MI, MO, NV, NH, NJ, NC, OR, PA, RI, SC, TX, VA, WA, WI.

About the Role

As a member of the Investor Services team, the Senior Investor Services Representative is responsible for the servicing of client investors, analyzing, interpreting, and processing investor transaction requests using knowledge and understanding of fund structures, relevant provisions of subscription documents, and fund offering documents as they pertain to investor services, as well as applicable laws and regulations such as FINRA rules, SEC accredited investor and qualified client rules, AML, ERISA, FATCA, and others. Additionally, this role involves reviewing Investor Services Representatives’ data entry into various platforms and providing relevant feedback and guidance for data quality control.

Responsibilities

• Analyze and assess transaction information to process investor subscription, transfer, and redemption requests in accordance with established department procedures and client-specific requirements.
• Set up and record investor and transaction information.
• Review the entry, maintenance, and reporting of investor information, investor attributes, and investor capital activity into the investor accounting system and/or investor services system and supporting databases.
• Mentor, train, and support team members, being a resource to Investor Services Representatives within the group and promoting an environment of teamwork and collaboration.
• Respond to all client service requests and collaborate and communicate with both IS colleagues and cross-departmental colleagues to provide the best possible service and apply judgment as to when escalation is required.
• Participate in team meetings, trainings, user testing in support of technology initiatives, and cross-functional or company-wide projects.

Requirements

• Three or more years of experience in Investor Services for hedge funds and is comfortable and proficient acting as a primary liaison with fund managers and investors.
• Demonstrates superior verbal and written communication skills.
• Communicates complex concepts comfortably, respectfully, and proficiently in both verbal and written form.
• Demonstrates effective client service-oriented attitude.
• Learns quickly to work with new systems and technology.
• Experience reviewing and understanding legal documents, entity formation documents (such as foundation charters, trust documents, LLC agreements), fund offering documents, subscription agreements, client and company policies, and regulatory guidance is a plus.
• Desires and is able to learn quickly, adapts to change and growth, and thrives in a fast-paced environment.
• Possesses a strong work ethic and is detail-oriented, organized, and conscientious.
• Successful experience working in a team and enjoys establishing and nurturing positive relationships with coworkers, clients, and business partners.

Qualifications

Four-year college degree preferably in Accounting, Finance, Business Management, or Economics.

Pay

The expected salary range for this role is $70,000 – $105,000. The actual salary will be determined based on a variety of factors, including relevant experience, skills, education, specific responsibilities and assignments, and internal equity considerations. This position is also eligible for a discretionary bonus based on individual and company performance.

Benefits

• Health & coverage: medical (including HSA options), dental, and vision plans.
• Financial protection: company-paid life insurance and AD&D, with additional voluntary coverage options including short- and long-term disability.
• Retirement & financial support: 401(k) with employer match and immediate vesting.
• Student loan repayment support.
• Tax-advantaged accounts: HSA and flexible spending accounts (medical and dependent care).
• Time off & flexibility: paid time off and holidays aligned with the NYSE market calendar.
• Additional programs: EAP, commuter benefits with employer contribution, employee referral program, and optional insurance coverage (critical illness, accident, hospital).
• Community engagement: dedicated paid time to support causes and organizations meaningful to you.

About the Company

Stone Coast Fund Services is an award-winning, steadily growing hedge fund administrator based in Portland, Maine. We comprise over 200 hard-working and smart professionals who deliver administration services to over 100 hedge fund managers around the country with investors around the world. We hire carefully, treat people well, and are rewarded by low turnover in an industry where high turnover is the norm.

Mission

Our mission is to "take pleasure in work done well, and in working well together," an obligation to our clients, their investors, our communities, and ultimately to our peers and ourselves. Fund administration, done well, requires carefully selecting smart, dedicated professionals and providing them with the resources, training, and workplace culture that will engender their loyalty and bring out their best.

Location

Our office is in the heart of Portland’s Old Port waterfront, offering beautiful views of Portland Harbor and the islands of Casco Bay. From our front door, we can walk to award-winning restaurants, cafes, museums, and shops. Living in Portland and surrounding areas offers excellent schools, minimal commutes, and proximity to beaches, mountains, and state parks.