Senior Financial Services Representative

Job Responsibility

• Registers/re-registers patients;
• Reviews registration forms for completeness and accuracy of data and performs data entry;
• Updates insurance information obtained by Hospital registrars.

Verifies Insurance Coverage

• Verifies insurance coverage for elective surgeries, high dollar services, and patients with on-going courses of treatment;
• Notifies patient and arranges for alternative payment methods when insurance coverage does not cover services/courses of treatment.

Collects Payments

• Collections point of service payments, as appropriate;
• Arranges budget plans in accordance with CPP criteria.

Data Entry and Verification

• Prepares batches and performs data entry for charges, registration information and payment information;
• Verifies that batches received from billing areas are in balance on a daily basis;
• Researches and resolves any discrepancies.

Account Follow-Up

• Performs point of service account follow-up for all patients seen in hospital;
• Prepares payment transmittals for point of service and mail payments, as received.

Customer Service

• Answers on-site patient inquiries regarding account or payment status for all practices at the hospital;
• Responds to third-party request for information/documentation;
• Answers physician inquiries regarding specific accounts.

Documentation

• Documents results of insurance verification, financial counseling, responses to information requests, and other appropriate activities on IDX.

Qualifications

• Associate's Degree required, or equivalent combination of education and related experience;
• 3-5 years of relevant experience, required.