Senior Financial Services Representative

About the role

F&M Trust is seeking an experienced and customer-focused Senior Financial Services Representative to join our team at the Mont Alto Community Office. As a Senior FSR, you will serve as a key point of contact for customers, helping them navigate their financial needs through exceptional service, accurate transaction processing, and personalized banking solutions.

Responsibilities

• Provide outstanding customer service while performing a variety of teller and account service functions
• Develop strong customer relationships by identifying needs and recommending appropriate products and services
• Open, service, and maintain consumer deposit accounts
• Assist with business account services and operational transactions
• Handle advanced customer inquiries and banking requests professionally
• Support branch efficiency through compliance with policies and procedures
• Act as a knowledgeable resource for coworkers and promote teamwork
• Contribute to branch service and business goals

Requirements

• Enjoys building relationships and helping customers succeed financially
• Possesses strong communication and problem-solving skills
• Demonstrates attention to detail and accuracy
• Works effectively in a fast-paced customer-focused environment
• Has a high school diploma or equivalent
• Previous banking, financial services, or related experience preferred

Benefits

• Medical, dental, and vision insurance
• Paid time off upon hire
• 11 paid bank holidays
• 401(k) with company match up to 6%
• Employer-paid life insurance
• Disability coverage
• Wellness programs
• Employee Assistance Program (EAP)
• Tuition assistance
• Career growth opportunities

Schedule

This is a full-time position of approximately 40 hours per week.

Similar roles

Head Teller, Lead Teller, Universal Banker, Personal Banker, Relationship Banker, Retail Banker, Branch Services Representative, or Banking Associate.