Senior Instructional Designer

Responsibilities

• Own the creation of highly engaging, technically accurate learning experiences that help customers, partners, and internal teams deepen their mastery of Workato’s Orchestrate and Agentic capabilities.
• Leverage advanced instructional design skills and product domain knowledge to translate complex technical concepts into accessible and actionable learning content, supporting the adoption and effective use of Workato.
• Develop and maintain learning paths, courses, and microlearning modules focused on Workato products (e.g. Agent Studio, Enterprise MCP, API Platform).
• Create high-quality instructional materials (videos, e-learning, documentation, job aids) that explain Workato product concepts, features, and best practices through strong storytelling, learning flow, and user engagement.
• Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap.
• Design practical labs and real-world scenarios (e.g., building and managing Genies, configuring skills, building data orchestration workflows) to drive practical understanding.
• Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency.
• Work with Product, Engineering, Customer Success, and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs.
• Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading.
• Workato Genie - Design time

Qualifications / Experience / Technical Skills

• Instructional Design Expertise: Proven experience designing technical learning content for SaaS, automation, or AI products.
• Technical Acumen: Ability to quickly learn and design learning content around complex technical concepts (AI agents, knowledge bases, APIs, data orchestration).
• Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, Adobe CC, etc.) and multimedia production.
• Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.
• Analytical Mindset: Design evaluation mechanisms to capture data and feedback to drive continuous improvement.
• Communication: Excellent written and verbal communication skills.
• Soft Skills / Personal Characteristics: At least 6+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.
• Experience with low-code/no-code platforms, automation, or AI-driven products.
• Familiarity with Workato or similar integration/automation tools.
• Knowledge of adult learning theory and instructional best practices.
• Experience creating digital media (e.g. simulations, animated video, graphics, etc.).
• Experience developing training for multiple modalities (virtual, hands-on/experiential, instructor led, synchronous/asynchronous) for a variety of audiences.