Senior Instructional Designer

About the role

The Field Learning COE is a part of the Human Resource organization which defines and scales the learning ecosystem that powers customer and field enablement. By integrating curriculum architecture, content development, and field feedback loops, it ensures training is aligned, consistent, and directly tied to performance and business impact.

Responsibilities

• Lead structured knowledge extraction sessions with engineers, product leaders, and field experts to uncover tacit expertise, decision logic, and operational nuance.
• Translate complex robotics and AI-driven systems into performance-based, persona-specific learning journeys.
• Support scalable, modular learning ecosystems spanning eLearning, ILT, certification programs, and performance support.
• Design learning solutions that support revenue-generating training programs and global customer enablement.
• Integrate AI into your workflow (content synthesis, prototyping, assessment generation, localization, iteration) to increase speed while maintaining an exceptional quality bar.
• Use learning analytics and performance data to drive continuous improvement and measurable impact.
• Partner cross-functionally across Product, Customer Success, Marketing, and Engineering to align learning with business goals.
• Contribute to LMS strategy and optimization (Docebo preferred; Workday Learning a plus).

Requirements

• Bachelor's Degree required, Instructional Design or Human Resources preferred.
• Minimum 5 years of experience in curriculum design.
• Designed enablement programs in SaaS, robotics, AI, or other rapidly evolving technical environments.
• Exceptional attention to detail, commitment to "learner-centric" design, and the ability to navigate complex stakeholder hierarchies.
• Project Management, organizational skills, meet deadlines.
• Strong communication skills and collaboration with high level leadership within HR.

Qualifications

• Strong understanding of instructional design principles and best practices.
• Experience with learning management systems (LMS) such as Docebo and Workday Learning.
• Knowledge of AI and machine learning concepts and their applications in education.
• Ability to manage and prioritize multiple projects simultaneously.
• Experience with agile methodologies and iterative design processes.

Skills

• Expertise in creating and delivering scalable, performance-driven customer learning programs.
• Proficiency in using AI tools and platforms to enhance instructional design workflows.
• Strong analytical skills to interpret learning analytics and performance data.
• Excellent interpersonal and communication skills to collaborate with stakeholders.

Benefits

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Pay

The base range for this position in the posted location is $101,000.00 - $138,600.00. However, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

This is a hybrid role based in Wilmington, MA. (3 days a week)