Senior Inside Account Manager - Sitefinity

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives.

About the role

This is a hybrid role working between your home office and either our Burlington MA headquarters or Raleigh NC office. You must be local to one of these locations at the time of application, as we cannot provide any relocation package.

As a Senior Inside Account Manager for Sitefinity, you will drive net-new business, expand existing customer relationships, and achieve revenue targets for Sitefinity, Progress' leading Digital Experience Platform (DXP). This role reports to a North America Sales Manager and partners closely with Sales Engineering, Marketing, Customer Success, Professional Services, and Channel Partners.

Responsibilities

• Achieve and exceed quarterly and annual bookings targets.
• Drive net-new customer acquisition opportunities across North America.
• Develop and execute territory and account plans aligned to business objectives.
• Build and maintain a robust pipeline through outbound prospecting, partner engagement, marketing campaigns, referrals, and customer expansion opportunities.
• Manage all sales activities within Salesforce and maintain forecast accuracy.
• Execute tiered account management and customer engagement programs.
• Identify upsell, cross-sell, and expansion opportunities within existing Sitefinity customers.
• Develop executive relationships with key stakeholders and decision-makers.
• Create account growth plans focused on increasing customer lifetime value.
• Partner with Customer Success to improve customer adoption and retention.
• Lead discovery conversations to understand customer objectives, challenges, and digital transformation initiatives.
• Qualify opportunities using MEDDIC/MEDDPICC methodologies.
• Position Sitefinity's value proposition against customer business goals.
• Deliver compelling business cases and ROI narratives.
• Navigate complex multi-stakeholder sales cycles.
• Work closely with Sales Engineers to deliver demonstrations, proof-of-concepts, and technical evaluations.
• Partner with Marketing on demand generation initiatives and events.
• Collaborate with Customer Success and Professional Services to ensure successful customer outcomes.
• Engage with channel partners, agencies, and system integrators to drive joint opportunities.

Requirements

• 3-7+ years of quota-carrying software sales experience.
• Proven track record of exceeding revenue targets.
• Experience selling SaaS, CMS, DXP, MarTech, eCommerce, Digital Experience, or related enterprise software solutions.
• Strong prospecting and pipeline generation skills.
• Experience managing opportunities through complex sales cycles.
• Ability to engage executive-level stakeholders.
• Excellent presentation, negotiation, and communication skills.
• Experience using Salesforce CRM and sales engagement platforms.

Qualifications

• Experience selling Content Management Systems (CMS) or Digital Experience Platforms (DXP).
• Familiarity with digital transformation initiatives and marketing technology stacks.
• Experience selling into financial services, credit unions, manufacturing, healthcare, public sector, or enterprise organizations.
• Understanding of web content management, personalization, customer journeys, digital commerce, or omnichannel experience strategies.
• MEDDPICC, MEDDIC, Challenger, or similar sales methodology experience.

Pay

Base Salary Range: $69,000 - $79,000. This position is also eligible to participate in our commission plan (up to $75k at plan). Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, and demonstrable experience.

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan).
• Tuition Reimbursement program.
• Additional voluntary benefits including critical illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.