Senior Account Manager
Position Summary
The Senior Account Manager has full command of an assigned book of Allied clients. The position involves management of group health plans which are self-funded. This position serves as a direct resource to Allied’s Account Management Teams and specifically the Account Executive who acts as team lead. The Senior Account Manager will help identify appropriate carriers, managed care networks, manage the new business implementation process, prepare and submit reporting for key accounts, implement plan changes, perform client presentations and review plan performance. Communicating compliance requirements and evaluating benefit plans is essential. The position is responsible for the overall client satisfaction of the account.
Essential Functions
- Act as the liaison between the client/broker and Allied Executives and various Allied Departments involved with the benefit plan.
- Provide communication and services to clients and brokers regarding ACA compliance, claim issue resolution, reporting, industry related and legislative information.
- Conduct quarterly meetings to review plan performance reporting and build Allied/client relationship and ensure client satisfaction.
- Implement and manage new client implementations, lead implementation meetings to team of managers, provide follow up on open or missing items to complete the installation.
- Communicate plan changes internally about plan design changes, contract specifications, accounting/billing, and any vendor partner changes.
- Prepare and host Employee Presentations, Administrative Procedures Training, Web Site Training, Benefit Management Reporting and analysis.
- Troubleshoot, identify and improve internal processes with various Allied departments.
- Produce and analyze Ad Hoc reporting when requested from the client/broker/Account Executive.
- Cross-sell various Allied services a client may not be utilizing currently.
- Able to present renewals on existing Allied business.
- Manage a mature, complex block of business which contains large, complicated benefit plan designs, multi-location claims and billing structures and includes benefit plan partners outside of Allied’s recommendation.
- Other duties as assigned.
Educational and Skills Requirements
- Bachelor’s degree or equivalent experience required.
- At least 5 years as an Account Manager required.
- At least 5 years of experience with group health insurance in an account management role required.
- Experience with self-funded health plans is preferred but not required.
- Strong written and verbal communication skills required.
- Intermediate level work experience with Microsoft Office, Word, and Excel Access and Power Point software applications.
- Public Speaking and an ability to present information regarding benefits and compliance.
Position Competencies
- Accountability
- Analytical Thinking
- Collaboration
- Communication
- Customer Focus
- Functional Expertise
- Initiative
Physical Demands
This is a standard desk role requiring extended sitting and computer work.
Work Environment
Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
Compensation and Benefits
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.