Senior Information Technology Analyst - Enterprise Resource Planning

About the role

The Orange County Fire Authority (OCFA) is currently recruiting for a Senior Information Technology Analyst position within the Financial Systems and Software Support section of the Information Technology Division. This limited term position will provide support for Enterprise Resource Planning (ERP) system procurement, implementation, and integration with existing systems.

Responsibilities

• Hands-on ERP implementation experience, preferably with major platforms such as Banner, SAP, Oracle, Workday, Microsoft Dynamics, Tyler/Munis, PeopleSoft, or similar enterprise systems.
• Experience supporting ERP procurement activities, including requirements gathering, RFP development, vendor demonstrations, proposal evaluation, contract review support, and implementation planning.
• Strong experience in system administration and operational support, including configure and support ERP business systems softwares, setup data, test E2E process steps, troubleshoot issues, and ensure optimal system performance.
• Strong business systems analysis skills, including documenting current-state and future-state processes, developing functional and technical requirements, and translating business needs into system specifications.
• Experience integrating ERP systems with existing applications, databases, reporting tools, identity management systems, financial systems, HR/payroll systems, asset management systems, or other enterprise platforms.
• Knowledge of data migration and data governance, including data mapping, cleansing, validation, conversion planning, and post-migration reconciliation.
• Project management or project coordination experience on large-scale technology initiatives involving multiple departments, vendors, and stakeholders.
• Experience with change management and user adoption, including training coordination, communications, stakeholder engagement, and support during go-live and stabilization.
• Understanding of public sector or government procurement and operations.
• Experience evaluating technical architecture, security, scalability, interoperability, reporting capabilities, and long-term support requirements of ERP solutions.
• Experience developing test plans and supporting system testing, including user acceptance testing, integration testing, regression testing, and issue tracking.
• Strong vendor management skills, including coordinating with implementation partners, software vendors, consultants, and internal technical teams.
• Familiarity with reporting and analytics tools, such as Power BI, SQL-based reporting, dashboards, or ERP-native reporting modules.
• Knowledge of cybersecurity, access controls, and compliance requirements, especially role-based security, audit trails, segregation of duties, and data privacy.
• Excellent written and verbal communication skills, including the ability to prepare executive summaries, technical documentation, status reports, and recommendations for non-technical audiences.
• Relevant certifications, such as PMP, PMI-ACP, ITIL, Certified Business Analysis Professional (CBAP), Scrum certification, cloud certifications, or ERP-specific certifications.

Qualifications

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• A Bachelor's Degree in Computer Information Systems, Computer Science, or a related field.
• Five (5) years of computer systems development and computer programming, applications, and/or database experience, including project management leading multi-million-dollar enterprise-grade projects from envisioning through go-live support.

Skills

• Hands-on ERP implementation experience.
• Strong experience in system administration and operational support.
• Strong business systems analysis skills.
• Experience integrating ERP systems with existing applications.
• Knowledge of data migration and data governance.
• Project management or project coordination experience.
• Experience with change management and user adoption.
• Understanding of public sector or government procurement and operations.
• Experience evaluating technical architecture, security, scalability, interoperability, reporting capabilities, and long-term support requirements of ERP solutions.
• Experience developing test plans and supporting system testing.
• Strong vendor management skills.
• Familiarity with reporting and analytics tools.
• Knowledge of cybersecurity, access controls, and compliance requirements.
• Excellent written and verbal communication skills.
• Relevant certifications.

Benefits

To review the full list Class Summary, Distinguishing Characteristics, Essential Functions, Knowledge, and Skills, please use the link below: SENIOR INFORMATION TECHNOLOGY ANALYST

Pay

Details about pay are provided in the "Supplemental Information" section.

Schedule

Details about the tentative schedule of events are provided in the "Supplemental Information" section.