Senior Information Technology Business Analyst

Job Summary

The Division of Information Technology Services is seeking a motivated and collaborative Senior IT Business Analyst to support the planning, development, and implementation of technology solutions that align with institutional goals. This position is responsible for gathering and analyzing business requirements, documenting processes, and collaborating with stakeholders to ensure solutions meet user needs and organizational priorities. The Sr IT Business Analyst will work closely with functional teams, project managers, and technical staff to understand business challenges, define and document system requirements, and support testing and implementation efforts.

Minimum Qualifications

• Strong verbal and written communication skills, with the ability to communicate effectively across technical and non-technical audiences.
• Promised ability to produce clear documentation, including business requirements, user stories, process diagrams, presentations, and user guides.
• Demonstrated experience with business analysis techniques such as stakeholder interviews, workflow modeling, use case creation, and requirements traceability.
• Working knowledge of software development lifecycles and project methodologies (Agile, Waterfall, or hybrid).
• Strong analytical and critical thinking skills with a focus on detail, organization, and time management.
• Able to develop and maintain effective working relationships with stakeholders across all levels of the organization.
• Bachelor's degree in Information Technology, Business Administration, or a related field.
• At least 3-5 years of relevant experience in a business analysis role, preferably supporting enterprise systems or digital initiatives in complex organizational environment.

Preferred Qualifications

• Experience supporting large-scale IT or digital transformation projects with complex business and technical requirements.
• Demonstrated ability to lead and facilitate cross-functional requirements gathering sessions with Subject Matter Experts (SMEs) across varying technical disciplines.
• Familiarity with design thinking and user-centered design principles, including experience with prototyping, journey mapping, and customer research methods.
• Practical knowledge of cloud-based platforms, integrations, enterprise applications, and data-driven systems.
• Experience working with external vendors or third-party service providers, including managing deliverables, service levels, and integration requirements.
• Proficiency in tools such as JIRA, ServiceNow, Miro, Lucidchart, or similar platforms for project planning and business analysis.
• Demonstrated ability to manage multiple concurrent initiatives and meet deadlines in a fast-paced, collaborative environment.
• Master’s degree in a related field preferred but not required.
• Certificates and Licenses: Business Analysis certification (e.g., CBAP, PMI-PBA, or IIBA) is a strong asset.

Key Responsibilities & Accountabilities

• Functional Customer Service, Business Case/Requirements Development:
• Elicit, analyze, and validate business and technical requirements from stakeholders and end users.
• Collaborate with project sponsors and technical teams to define project scope, goals, and success criteria.
• Conduct interviews, workshops, surveys, and documentation reviews to gather and clarify requirements.
• Translate business needs into clear functional and technical requirements suitable for development teams.
• Absorb and prepare business cases and feasibility analyses to support project planning and prioritization.
• Support quality assurance activities to ensure that delivered solutions meet documented requirements.
• Track and manage requirements throughout the project lifecycle, ensuring traceability and stakeholder alignment.
• Communicate requirement updates, changes, and decisions through formal documentation and stakeholder meetings.
• Standards and Process Development:
• Evaluate and enhance existing business analysis practices to improve efficiency and standardization.
• Create documentation templates, process flows, and requirement models.
• Create process maps, data flow diagrams, and functional specifications to guide development and support teams.
• Support continuous improvement efforts by analyzing performance metrics and identifying opportunities for optimization.
• Improve existing processes related to the overall functions of business analysis and project management.
• Provide support to the PSMO as needed on projects.
• Absorb assistance with the ITS Project Pipeline.
• Other Duties as Required:
• This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs.
• The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization.
• A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.