Senior Implementation Representative

Position Summary

This position is responsible for setup and ongoing maintenance for all eligibility services technology platforms. These technology platforms include the following: eligibility system of record, client web-based eligibility maintenance portal, PBM vendor setup, Flexible Spending Account (FSA) and COBRA administration platforms, mapping program, and ID card program.

Essential Functions

• Configures/codes new group setup and group changes in all applicable eligibility services technology platforms
• Communicates changes and set up requirements with applicable vendors and navigates vendor systems as necessary
• Conducts quality assurance testing on all new group setup and changes among technology platforms
• Maintains project plans and checklists for new client implementations and existing client changes
• Processes changes, renewals, and open enrollment, among all technology platforms
• Provides system enhancement suggestions
• Works on special projects as assigned

Education and Experience

• Bachelor’s degree or equivalent experience required
• 3-5 years prior benefits administration experience with a strong focus on coding setup and maintenance technology required
• Client coding and installation QicLink/Cognizant experience preferred
• Intermediate level experience working with Microsoft Office Suite, basic Access skills preferred

Skills

• Excellent written and verbal communication skills

Physical Demands and Work Environment

• Standard desk role requiring extended sitting and computer work
• Remote work environment

Compensation and Benefits

• Competitive compensation package
• Medical, Dental, Vision, Life, and Disability Insurance
• Generous Paid Time Off
• Tuition Reimbursement
• EAP (Employee Assistance Program)
• Technology Stipend